Windows 8.1 update fails.

Hello Gerry,

I made a mistake with the sharing the three files. I did the copying again. I hope that this helps and I apologize for my mistake.

Here is the link for the three files:

http://1drv.ms/1CJVxTn

O.o :(

There was a time I didn't realize what was meant by Image too.

Everyone has an Image ..... It is your OS Disk, which some of us keep completely separate from there Data on a separate partition or  hard disk, but no matter. If you have an OS Dist you have an image of the Operating System to Backup. If the disk is just data one can back it up as an Image as well but most backup data as files.

SFC & DISM operate on your OS Image, that's what they do. :D

Corruption within the Image is what they are designed to resolve.

Clean Boots are usually used to resolve app compatability issues.

Hope this resolves your confusion.

Crysta

Thank you Gerry for your reply.

I have prepared the 3 files. They were not created/saved in safe mode.

Here are the links in my One Drive:

1)  is the applicationevents.evtx

https://onedrive.live.com/redir?resid=E8B44A094E5EC7E6!73518&authkey=!AIxH1ZlkNEK2Uo8&ithint=file%2cevtx

2. Is the sysevent.evtx

https://onedrive.live.com/redir?resid=E8B44A094E5EC7E6!73519&authkey=!AKFekESxdHEefs0&ithint=file%2cevtx

3. Is the sysinfo32.txt

https://onedrive.live.com/redir?resid=E8B44A094E5EC7E6!73517&authkey=!AJRCdxl5VggtFqo&ithint=file%2ctxt

I hope that the links work. If not, I am sure you will let me know. Thank you

Ramesh,

I did try the clean boot  etc. as described by you. The result was the same as before. All updates failed. At first it seemed that the approach would work for 4 updates because in the history it said  "Pending Restart". The restart ended in the same failures as well. I also checked on the service Windows Installer which I started manually. No success at all.

There is this post by "Phantom of the Mobile". I cannot quite follow that advice, especially because it talks about an image, which I do not have.

I think still t5hat the Windows Update component is massively corrupt, but it appears totally separate from everything else, because the PC runs just right otherwise. My question here is now: if this is the case  - a deeply corrupt Windows Update  component

• is there a chance it can be corrected with a few commands we have already tried? A  clean reinstallation would certainly resolve the issue.

What is your opinion?

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System and Application logs (two files) from your Event Viewer to your One Drive and post a link here. You can remove the earlier copies of the logs from your OneDrive.

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Notes on using Windows Update:

http://www.gerryscomputertips.co.uk/WinUpdate1.htm