KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

369 answers

Sort by: Most helpful
  1. Anonymous
    2015-04-25T06:00:30+00:00

    This solution worked for me, however I used a different IE11 offline installation package, because the one linked in VeganTommy.nett`s post does not want to install until I am offline, but after going online it installed the version including the KB3038314 patch, so I was back to the same loop.

    I tested the solution only with English windows no other language packs.

    So what I did:

    1. The computer must be offline
    2. Fresh install Windows 7 SP1 64 bit ENG
    3. Install all required drivers
    4. Install the bellow listed 6 updates. I downloaded them and put on a pendrive.

    http://download.microsoft.com/download/6/C/A/6CA15546-A46C-4333-B405-AB18785ABB66/Windows6.1-KB2729094-v2-x64.msu

    http://download.microsoft.com/download/9/F/E/9FE868F6-A0E1-4F46-96E5-87D7B6573356/Windows6.1-KB2731771-x64.msu

    http://download.microsoft.com/download/F/1/0/F106E158-89A1-41E3-A9B5-32FEB2A99A0B/Windows6.1-KB2533623-x64.msu

    http://download.microsoft.com/download/1/4/9/14936FE9-4D16-4019-A093-5E00182609EB/Windows6.1-KB2670838-x64.msu

    http://download.microsoft.com/download/1/8/F/18F9AE2C-4A10-417A-8408-C205420C22C3/Windows6.1-KB2786081-x64.msu

    http://download.microsoft.com/download/5/A/5/5A548BFE-ADC5-414B-B6BD-E1EC27A8DD80/Windows6.1-KB2834140-v2-x64.msu

    1. Install IE11 but you have to download the installation package from the bellow link:

    I downloaded the IE offline package on another PC, and put on a pendrive, so the freshly installed PC was offline all the way until IE11 was successfully installed.

    https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx

    The page should look like this:

    As a default setting it offers the wrong package, so click on change system link, above the select language drop box, and make the bellow selection.

    Download the IE11 offline installation package put on a pendrive and install on the freshly installed PC.

    It is very important to go online just after the IE11 installation completed because during the IE11 install it tries to connect to the internet and check for updates and finds the KB3038314. If you are offline than it will install the IE11 with update KB2841134.

    Onwards from this point, your PC, from patching point of view, is similar to PCs installed before the  release of our famous KB3038314 update on 14th April, 2015.

    If you are ready with the IE11 install you can go online and use windows update to install all updates, including the KB3038314. 

    Regards,

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-04-24T21:33:28+00:00

    Probably means "Browser"

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-04-24T21:14:51+00:00

    Looks like Microsoft just updated the patch notes:

    https://support.microsoft.com/en-us/kb/3038314?wa=wsignin1.0

    "If you receive this error message, click About Internet Explorer on the Help menu to determine whether the security update was installed. If the Update Versions line shows KB3038314, this indicates that the security update is correctly installed and that the system is not in an unprotected state. 

    Microsoft is researching this problem and will post more information in this article when the information becomes available.

    "

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-04-24T19:44:58+00:00

    Similar issue here, except I've noticed a difference between a successful installation and an unsuccessful one:

    1. This update installed successfully on Win7 64-bit Ultimate desktop with IE 11 on 4/15/15.  It is titled "Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3038314)". 

    BUT...

    2)  It did NOT install successfully on a Win7 64-bit Home laptop with IE 11 despite repeated attempts; I get the same failure code 80092004.  Curiously, on this machine, the update entries for (KB3038314) carry TWO DIFFERENT NAMES:  the name above and, on different installation attempts, this name:  "Security Update for Windows (KB3038314)".

    Might this be "an issue"?

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2015-04-24T15:56:09+00:00

    About time

    Patch Tuesday: Microsoft Admits Problem with MS15-032, Plans to Investigate

    http://windowsitpro.com/patch-tuesday/patch-tuesday-microsoft-admits-problem-ms15-032-plans-investigate

    Thanks for the invitation!

    With my misunderstanding of English, from me not enough advantage will be there.

    I can add, I on other laptop made pure installation, established all updatings (important, recommended, optional), after the SP1 installation, updated IE8 to IE11, and made search of updatings, together with other updatings four updatings for IE11 were offered.

    kb2987107

    kb3021952

    kb3032359

    kb3038314

    I at first established all Windows updatings, then established all four updatings for IE together.

    I didn't use independent fitters of updatings.

    Thanks,

    Was this answer helpful?

    0 comments No comments