KB3038314 Fails to Install get the error 80092004.

Hi All,

I suggest you to temporarily disable the antivirus software and check if you can install the update.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

Here is the link:

https://support.microsoft.com/en-us/kb/3038314?wa=wsignin1.0

Note: If you are running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2, you must have update 2919355 installed before you install this update.

If the issue persists, you may place the computer in a clean boot state and see if there are any software conflicts.

Clean boot will help us identify if any third party applications or startup items are causing the issue.

To do this, follow steps from this link:

http://support.microsoft.com/kb/929135

Note: After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start normally after clean boot troubleshooting”.

Please let us know the status of the issue.

Thank you.

I have a brand new HP laptop, running Win 7 Pro, 64 bit, that I'm setting up for an employee. I have done everything and more that you've suggested! This pc has a clean slate! I used to be a Microsoft proponent, I use MS Dynamics RMS Store Operations, in my business that is full of mishaps and bugs. MS Partners are steering businesses away from your Dynamics RMS POS line of software in trade for other proprietary brands. Has it come down to this, you can't even give a solution to your latest browser update? I personally use CHROME as a browser because Explorer 11 crashes everytime I use it on many of the computers I own.

All I'm asking for is a simple solution to this "failed update" problem, and not some sugar coated scripted response!!!

PLEASE JUST HELP US!?

If MS do not solve it today I will have to change all M/Cs to Chrome tomorrow - Can't risk major security issues.

Tony

Same issue here on a fresh install.

Great post!

I'm having the same problem on a win7 pro. Please do not post dirty fixes, like uninstalling the antivirus program etc. It is affecting multiple users, so the fix should come from Microsoft.

Btw.: It is really a pain to install Win7 from scratch, I had numerous error in the process. I was only able to fix them by copying files from a different PC. Win7 is properly MS most important OS, but where is SP2?

(...) I suggest you to temporarily disable the antivirus software and check if you can install the update.

(...)

Clean boot will help us identify if any third party applications or startup items are causing the issue.

(...)

To all Microsoft moderators

You really should go through whole thread first. Many people (including me) says the following info:

1. Problem exists on completely new systems also. So suggestions to uninstall something does not make to much value
2. Mostly those machines have all other updates installed
3. Procedure with hiding this update installing previous cumulative update and then try to instal this one does not work
4. Manual install does not work
5. Clean boot does not work (I mean does not help identify problem, which is expected on clean systems)
6. Automated fixing of Windows Update does not work
7. Manual procedure for fixing Windows Update suggested by one Microsoft moderator does not work

I'd really appreciate some NEW ideas.

Regards