Page fault in nonpaged area and Memory management BSOD on startup

Anonymous
2014-12-14T21:15:50+00:00

I have been getting crashes in the last month after the first program opens following startup. The error is most often PAGE_FAULT_IN_NONPAGED_AREA and sometimes MEMORY_MANAGEMENT. The issue usually does not happen twice in a row. That is, when the computer restarts after crashing, it normally runs smoothly until I shut it down again. 

Running memtest for several hours came up clean. chkdsk did not appear to solve anything or reveal any problems. Windows is up to date. 

Link to minidump files:

https://onedrive.live.com/redir?resid=D7F4A227A3E09142!112&authkey=!AOijjiTwDLK33ag&ithint=folder%2c

This custom built machine is approx 1.5 years old, problems began 1 month ago. 

EDIT: Crashes just started during "normal" operation instead of simply on startup.

New minidump file: 

https://onedrive.live.com/redir?resid=D7F4A227A3E09142!113&authkey=!AJTkM1bofGDZSYk&ithint=file%2czip

Windows for home | Windows 11 | Performance and system failures

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Anonymous
2015-01-02T05:56:35+00:00

Please run driver verifier (DV) per the instructions in the link below.

Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.

Driver Verifier-- tracking down a mis-behaving driver. Created by ZigZag3143, Co.authored by by JMH3143

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c98

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  1. Anonymous
    2015-01-05T09:40:47+00:00

    Update Intel(R) Rapid Storage Technology Driver Software to version 12.8.0.1016:

    http://dlcdnet.asus.com/pub/ASUS/misc/sata/IRST\_Win7-8\_8-1\_VER12801016.zip

    Please download and run ADWCleaner and upload a copy of the report produced to your OneDrive. Remove all that it finds. :

    http://www.bleepingcomputer.com/download/adwcleaner/

    I suggest you take the precaution of creating a system restore point before running ADWCleaner, to guard against unforeseen consequences. Select Start, Control Panel, System, System Protection, and click the Create button.

    Log Name:      System

    Source:        Service Control Manager

    Date:          05/01/2015 05:26:05

    Event ID:      7023

    Level:         Error

    Description:

    The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535

    Try deleting idstore.sst at "C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\idstore.sst"

    http://www.sevenforums.com/network-sharing/29060-cant-start-peer-name-resolution-protocol.html

    To eliminate recurring Event ID: 10 errors in your Application log please run the Fix it in this KB Article

    http://support.microsoft.com/kb/2545227

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  2. Anonymous
    2015-01-05T08:48:03+00:00

    **************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    **************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck C9, {228, fffff880010d207c, fffff98003196d80, 0}

    Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2

    *** WARNING: Unable to verify timestamp for PxHlpa64.sys

    *** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys

    Probably caused by : PxHlpa64.sys ( PxHlpa64+307c )

    Update or remove PxHlpa64.sys which is a Sonic DVD/CD driver.

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  3. Anonymous
    2015-01-05T06:39:46+00:00

    Unwise. Download, install, update definitions and run a complete scan with Microsoft Security Essentials:

    http://www.microsoft.com/en-gb/download/details.aspx?id=5201  

    Please provide an updated copy of your System Information file.

    Please upload and share with everyone fresh copies of your System and Application logs

    Thank you for your advice. 

    Installed, Updated, and Ran MSE: No threats found. 

    SystemInformation_Updated.txt: 

    https://onedrive.live.com/redir?resid=D7F4A227A3E09142!123&authkey=!ABiudJ0RsiKV00k&ithint=file%2ctxt

    SystemEventLog.evtx:

    https://onedrive.live.com/redir?resid=D7F4A227A3E09142!124&authkey=!AJ7iOxx6bAkaQ7E&ithint=file%2cevtx

    ApplicationEventLog.evtx:

    https://onedrive.live.com/redir?resid=D7F4A227A3E09142!125&authkey=!AJr1c60YiTgNfOE&ithint=file%2cevtx

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  4. Anonymous
    2015-01-05T05:45:24+00:00

    Please run driver verifier (DV) per the instructions in the link below.

    Thank you for your help. Running driver verifier caused an immediate crash upon startup (windows loading screen displayed for < 1 second before crash). 

    Dump File: 

    https://onedrive.live.com/redir?resid=D7F4A227A3E09142!121&authkey=!ALLkjDNhhMQRlro&ithint=file%2czip

    As per the instructions provided in your link, here is the system information file.

    SystemInformation_Updated.txt: 

    https://onedrive.live.com/redir?resid=D7F4A227A3E09142!123&authkey=!ABiudJ0RsiKV00k&ithint=file%2ctxt

    Again, thank you for your help. I was unaware of driver verifier. 

    Edit: fixed onedrive link

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