Family safety: Feedback on recent changes to multi-device management

Jennifer, there had been some problems with our kids' accounts a few weeks ago, but then they miraculously repaired themselves.  Then this morning my child informed me that she could access anything she wanted on the internet, and she was right.  I went to the family safety page and tried several times to change the settings back to the way we had set them up, but none of the changes would save.  Do you know why this is happening again and when will it be repaired?

Perhaps it has to do with what I last posted here:

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-security/family-safety-website-blocking-no-longer-works/f23d4861-39e7-4696-8e76-af96f5a7405b?page=2

right  Jen what am I supposed to do add safety to my sons windows 8.1 laptop that he got for xmas. My son is 12 and autistic and unfortunately in some ways he is over and above his age in things but when it comes to relationships he doesn't have a clue i have found on his laptop history of last week he is still being able access a porn sight I am applled and I have spent 3 hours this morning talikg to 2 of your support members to be told that  it impossible for me to have a windows 8.1 laptop saying that the saftey support is showing that we only get notified when he access a windows 10 product.  We are not upgrading and i am appalled at being made to feel like a child lying to your support members with what i was seeing so i suggest you retrain your support team as none of the links i was beeing given would help me get safety on my sons laptop so what am supposed to do now all these posts are really getting me down at how we cannot put safety on our childrens accounts if they have products with anything else other than windows 10 i think it is very sly of you I am not happy

I can't even this to work in windows 10 tech preview... mostly because the web site for administrating the family safety seems to be in read only mode.  All changes don't save/stick.

At this point I am wondering about a class action law suite.

So I checked again today and all of the kids' accounts were back to normal except one.  It would not allow for "Activity Reporting" to stay on under the "Recent Activity" section.  I checked the Windows settings and it was still showing as a child account.   I removed it from the names list on the "Your Family" page and then went back to the Windows settings and edited the account back to child.  From then on it worked, except I can't block the "Store" because it won't show up under "Recent Activity" even though the "Store" has been accessed several times.  Does anyone have a solution for this?  (I was able to block the "Store" a few weeks ago when Family Safety was up and running after it broke down.)

Hi Sarah,

Family Safety still works on earlier versions of Windows.  You have to manage the devices individually, however. 

Two things might help from earlier in this thread -

First, is the PC set up with your son's account set correctly as a child? 

Secondly, are you making the changes to the right profile on account.microsoft.com/family? 

If you're not using any devices using Windows 10 or a Windows Phone, you need to make the settings adjustments on the *local account* entries only on account.microsoft.com/family.  If you're making settings adjustments to the profile that shows her MSA, those changes will not be appliedto your Windows 8.1 devices (even though she may log in using the MSA).  Look for the line item with her user name and the PC name.

If there's a particular device that's problematic, also make sure that *on that device* your daughter's user account is set as child and make sure to click on the "manage your family safety settings online" button in that UI on that device.  The synching relationship might need to be reestablished.   If she's not ever getting the message that the account is being monitored when she uses that device, and she seems to have access to more than she should, this should help.

If this doesn't resolve it, let me know.