Family safety: Feedback on recent changes to multi-device management

I was dreading doing all of these steps again (had to do them on one of our Venue tablets once before).

Alas, much to my DELIGHT, the hard drive died overnight in my daughters 2-in-1 and apparently Dell will be overnighting me a replacement. The best part was I didn't even have to call them - just enter the code their diagnostics gave me and they are sending it. 

How is that for a great solution??? I get to start fresh!

(and wonder what she lost that wasn't on her OneDrive... and install all her school software again.... sigh.... oh and since the tablet is new, I had not gotten around to making the restore media disks - just saw that prompt yesterday on my way out the door

• this isn't going to go well.....)

I wasn't asked, but as a homeschool mom - well, the flexibility was needed to schedule the day.

It was one of the things that drove my purchase of MORE Windows products after the first one (I'm a fruit user).

Perservere, I am sure it can work. For now, ignore the entry in family safety regarding the windows 10 device (unless you have any, of course). Concentrate on the other one. When I checked the individual account on the named device, despite it saying it was a local account when it is an MS one, the account type was indeed set to standard, not child. I had to log in to her tablet with an admin account in order to change hers to a childs. I then had to set all her permissions as new, as the defaults in family safety for her account on that device were all set to no restriction.

The full process I went through to resolve it:

1. remove all entries in family safety that refer to her account - any device
2. log into the device with her account and go to account settings and unlink the account from MS, it will ask you to set up the account as a local account with new password. go through the motions
3. add her MS email to the family safety again, you will see just one entry referring to the 'when the user logs into a windows 10 PC' message and an acceptance email will go to her mailbox
4. logged in as her 'local' account, open mail - it wil ask you to link to an MS account to enable the mail app
5. once you have linked the account again, click the accept link in the family safety invite mail
6. log out of her account and back in as an admin for her device
7. go to account settings and change her acocunt type from standard to child
8. you *should* then see a second entry in family saftey with her account linked to that device (described as 'local' account, even though it isnt)
9. the settings associated with her account on that device will all default to no restirctions, so you will have to go in and apply your desired setup
10. log in to her device and hopefully you will get he message box 'this account is being monitored'

I really do hope you can get it fixed, I didnt resolve this until 3am this morning, but it was worth it to see her face when I said I was able to sort out her tablet and she could have it back again!!

if it doesnt work, feel free to msg back and I can see if I can replicate the process on a second tablet I have.

Nick.

As a fellow mom homeschool mom to a special needs kiddo, I get it. It's a shame no one on the Team has the same issue.

iit worked well, it prevented arguments because it just worked. I was getting ready to move all gaming to another kid account with different hours, separate from the school. 

"They" keep spouting all these features we had before, I swear they must not have ever used it. Like almost instead of migrating what they needed too - they started from scratch. 

Time to try the paid option, I need something that works, and this does not.

StephenDR

Running projects for a living I always do my stakeholder analysis up front as part of my feasability study. The questions you are asking are right on the money, but sadly microsoft should have been asking them months ago - doing this kind of analysis *after* they have implemented the changes is too little, too late....

Nick.