Qualcomm Atheros AR3011 Bluetooth 3.0 Adapter Error 43

Anonymous
2015-08-14T15:16:53+00:00

Hi all

I have recently upgraded to Windows 10 from Windows 7.

Now my atheros bluetooth driver does not work properly.

I contacted the windows ask desk and they started to help, they got so far then said i needed premium help at the massive cost of £95 which i declined.

The help soon ended.

The point is that it all worked fine on windows 7 so it must be something to do with windows 10.

Details: i run windows 10 on my Lenovo g580 laptop

If i go to device manager the Qualcom Atheros AR3011 bluetooth driver 3.0 has a yellow warning triangle by it, and i can not connect any bluetooth devices to my laptop, and i get a message saying "Windows has stopped this device because it has reported problems. (Code 43)".

When i uninstall the driver completely then hit the tab scan for hardware changes it brings up the "Qualcom Atheros AR3011 bluetooth driver 3.0" and the yellow triangle has gone and my bluetooth is working.

All good you would think, but no if i switch computer of next time i restart it the same problem occurs.

The windows help desk said i had missing and corrupted files on my computer and this is when they said i would need the PREMIUM HELP.

I have scanned my computer with windows saftey scanner, hit man pro, and Malwarebytes and there is no malware on my computer.

But it all worked fine on Windows 7.

Looks like i might have to go back to window 7.

Any help on this matter would be greatly appreciated 

From Matt

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-12-07T19:57:04+00:00

Hi all,

I wanted to let you know I found a driver for the Qualcomm Atheros Bluetooth for Windows 10, up to and including, build 1909!

First of all my system specifications are:

HP Pavilion g6

AMD A6-3400M APU with Radeon(tm) HD Graphics  1.40 Ghz

8.00 GB RAM

X64 architecture

.5 Tb SSD HDD

Qualcomm Atheros AR3011 Bluetooth 3.0 + HS Adapter

The error I was getting from device manager was error code 43 (The "device" is reporting problems...)

The fix is this file from HP:

sp58499

The file from HP is the Qualcomm Atheros Bluetooth Driver Suite for Windows 8 operating system.

Download it to desktop.

Right click it, and select properties.

Check the unblock button, and select apply.

Select the compatibility tab, and choose run this in compatibility mode for windows 8.

Also, select run as administrator.

Select apply and OK.

Left click the file and accept the UAC warning.

Follow the onscreen instructions.

At the end, it will request a rebbot, please do.

Et, Voila! Functioning Bluetooth in Windows 10!

You're welcome.

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Anonymous
2018-01-05T14:32:08+00:00

Hello ReduceReuseRecycle!

1.) First determine your computer System Type, x64 (64bit) or x86 (32bit). Press Windows Logo Key + S, type System Information and select System Information Desktop App. Look for computer System Type information.

Image

2.) If you have x64-based PC you must choose and download AMD64 (second) 10.0.1.11 Driver that you can find at **Microsoft Update Catalog**. In case that you have x86-based PC you must choose X86 (first) Driver.

3.) Save compressed Driver file to any place on your computer, unpack (unZip) it and remember created Folder name.

4.) Press Windows Logo Key + X, select and open Device Manager.

5,) Expand Bluetooth. DoubleClick Qualcomm Atheros AR3011 Bluetooth 3.0. Select Driver. Update Driver. Browse my Computer for Driver Software. Click Browse button and navigate to the unZiped Driver location. When you will arrive to the unZiped Driver folder click OK and then Next. Driver Installation process will start.

6.) After installation check Qualcomm Atheros AR3011 Bluetooth 3.0 Driver Version. It should show 10.0.1.11.

7.) Close all opened programs and Restart Computer for changes to take effect.

8.) You are done!

NOTE by MELERIX: by the way, as it is an older driver, it does not support the new Windows 10 shutdown mode called fast startup*, so every time you shut down Windows and then restart it, the device appears with an error, so you have to* disable the fast startup of Windows 10*, in the power options of the control panel.*

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  1. Anonymous
    2021-10-07T09:59:25+00:00

    Bingo...

    I was successful in uninstalling, please explain what you mean by "Then, from Dell, right-click the driver package>Properties>Compatiblity>Run the program in compatibility mode for Windows 7."

    what do you mean by from Dell? and which Driver Package are you referring...

    Requesting elaboration

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  2. Sumit 44,316 Reputation points Volunteer Moderator
    2021-10-07T06:20:50+00:00

    The 43 error code means the device stopped working due to an unknown problem.

    How about buying a USB Bluetooth if that is necessary?

    Let us try something. Remove everything of Bluetooth here as a first step:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/uninstalling-a-driver-completely/8b7195cb-0d74-4ddf-ad55-ac0bcbf76f22

    Then, from Dell, right-click the driver package>Properties>Compatiblity>Run the program in compatibility mode for Windows 7.

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  3. Anonymous
    2021-10-07T04:13:02+00:00

    Yes, totally agreed.

    It is not wise to run Windows 7 now. And I wanted to upgrade to 10 before launching of 11(I did the upgrade 1 day before 11 released haha)

    And Dell doesn't support Windows 10, but my hardware meets all minimum requirements for running Win10.

    My PC is running everything perfectly, except Bluetooth.

    I installed a Dell driver, that was supposed to handle Bluetooth and WiFi, but that driver even stopped my WiFi to work.

    I was wondering if their is any driver for bluetooth 3.0 that works on all machines... That can do the trick for me...

    Also, I installed Intel Bluetooth driver that started my bluetooth perfectly, but I uninstalled it due to some confusion and I can't install it again now... This atleast gives me hope that some driver outside dell can probably make my bluetooth work.

    (As far as the Dell driver is concerned, the driver caused my wireless to disappear, basically showing no networks, and had to connect wired network)

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