Qualcomm Atheros AR3011 Bluetooth 3.0 Adapter Error 43

Anonymous
2015-08-14T15:16:53+00:00

Hi all

I have recently upgraded to Windows 10 from Windows 7.

Now my atheros bluetooth driver does not work properly.

I contacted the windows ask desk and they started to help, they got so far then said i needed premium help at the massive cost of £95 which i declined.

The help soon ended.

The point is that it all worked fine on windows 7 so it must be something to do with windows 10.

Details: i run windows 10 on my Lenovo g580 laptop

If i go to device manager the Qualcom Atheros AR3011 bluetooth driver 3.0 has a yellow warning triangle by it, and i can not connect any bluetooth devices to my laptop, and i get a message saying "Windows has stopped this device because it has reported problems. (Code 43)".

When i uninstall the driver completely then hit the tab scan for hardware changes it brings up the "Qualcom Atheros AR3011 bluetooth driver 3.0" and the yellow triangle has gone and my bluetooth is working.

All good you would think, but no if i switch computer of next time i restart it the same problem occurs.

The windows help desk said i had missing and corrupted files on my computer and this is when they said i would need the PREMIUM HELP.

I have scanned my computer with windows saftey scanner, hit man pro, and Malwarebytes and there is no malware on my computer.

But it all worked fine on Windows 7.

Looks like i might have to go back to window 7.

Any help on this matter would be greatly appreciated 

From Matt

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-12-07T19:57:04+00:00

Hi all,

I wanted to let you know I found a driver for the Qualcomm Atheros Bluetooth for Windows 10, up to and including, build 1909!

First of all my system specifications are:

HP Pavilion g6

AMD A6-3400M APU with Radeon(tm) HD Graphics  1.40 Ghz

8.00 GB RAM

X64 architecture

.5 Tb SSD HDD

Qualcomm Atheros AR3011 Bluetooth 3.0 + HS Adapter

The error I was getting from device manager was error code 43 (The "device" is reporting problems...)

The fix is this file from HP:

sp58499

The file from HP is the Qualcomm Atheros Bluetooth Driver Suite for Windows 8 operating system.

Download it to desktop.

Right click it, and select properties.

Check the unblock button, and select apply.

Select the compatibility tab, and choose run this in compatibility mode for windows 8.

Also, select run as administrator.

Select apply and OK.

Left click the file and accept the UAC warning.

Follow the onscreen instructions.

At the end, it will request a rebbot, please do.

Et, Voila! Functioning Bluetooth in Windows 10!

You're welcome.

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Anonymous
2018-01-05T14:32:08+00:00

Hello ReduceReuseRecycle!

1.) First determine your computer System Type, x64 (64bit) or x86 (32bit). Press Windows Logo Key + S, type System Information and select System Information Desktop App. Look for computer System Type information.

Image

2.) If you have x64-based PC you must choose and download AMD64 (second) 10.0.1.11 Driver that you can find at **Microsoft Update Catalog**. In case that you have x86-based PC you must choose X86 (first) Driver.

3.) Save compressed Driver file to any place on your computer, unpack (unZip) it and remember created Folder name.

4.) Press Windows Logo Key + X, select and open Device Manager.

5,) Expand Bluetooth. DoubleClick Qualcomm Atheros AR3011 Bluetooth 3.0. Select Driver. Update Driver. Browse my Computer for Driver Software. Click Browse button and navigate to the unZiped Driver location. When you will arrive to the unZiped Driver folder click OK and then Next. Driver Installation process will start.

6.) After installation check Qualcomm Atheros AR3011 Bluetooth 3.0 Driver Version. It should show 10.0.1.11.

7.) Close all opened programs and Restart Computer for changes to take effect.

8.) You are done!

NOTE by MELERIX: by the way, as it is an older driver, it does not support the new Windows 10 shutdown mode called fast startup*, so every time you shut down Windows and then restart it, the device appears with an error, so you have to* disable the fast startup of Windows 10*, in the power options of the control panel.*

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  1. Anonymous
    2018-01-02T07:24:17+00:00

    Today I have updated Qualcomm Atheros AR3011 Bluetooth 3.0 Driver from version 10.0.1.7 to version 10.0.1.11 and now it looks like everything is working fine. Driver can be found at http://www.catalog.update.microsoft.com/Search.aspx?q=AR3011%20usb%5Cvid_0cf3%26pid_3002[**Microsoft Update Catalog**](http://www.catalog.update.microsoft.com/Search.aspx?q=AR3011%20usb%5Cvid_0cf3%26pid_3002). I encourage Microsoft to include this (10.0.1.11) Driver into next Cumulative Update for Windows 10 version 1709, as Bluetooth Driver version 10.0.1.7 is obviously buggy and 100% not OK, at least for Bluetooth Hardware ID: usb\vid_0cf3&pid_3002.

    HAPPY NEW YEAR!

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  2. Anonymous
    2017-12-03T23:53:07+00:00

    Hi,

    There's a possibility that the Bluetooth driver needs an update as well from the device manufacturer. The workaround you provided is technically the best way to resolve this issue. It just so happened that when you turn-off your device the driver rollback it's version on the previous build. The options that we have right now is either to perform a system restore from a system restore point or to wait for an update from the device manufacturer for an updated driver for your Bluetooth.

    Regards.

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  3. Anonymous
    2015-09-13T19:54:46+00:00

    Hi Gajendra,

    Thank you for posting in Microsoft Community.

    I apologize for the delayed reply. I regret the inconvenience caused to you. Let me help you.

    I suggest you to check your device compatibility in Windows 10 by clicking the below link.

    http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home

    Method 1: Download and install the latest Bluetooth drivers

    If issue still persists, then install the drivers for Windows 8/8.1 from the manufacturer's website in compatibility mode and check if that works.

    Make older programs compatible with this version of Windows

    http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows

    I hope the issue will be resolved. If you have any further queries, please feel free to contact us again. We will be happy to assist you accordingly.

    Thank you.

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