Have you ever run the Norton Removal Tool [1] and/or the McAfee Consumer Products Removal Tool? [2]
- Fact: Norton and McAfee applications are notorious for not uninstalling (or upgrading) cleanly. The "leftovers" may be your troublemaker here.
=======================================================
[1] ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe