getting error 0x803C010B while runing printer troubleshooter

Anonymous
2014-11-22T06:26:10+00:00

Original Title: Can't Troubleshoot - get error 0x803C010B 

My printer suddenly stopped printing today and when I run the troubleshooter I get the above error 0x803C010B

I've tried everything - uninstall, re-install, update drivers, configure using TCP/IP - nothing works. The printer always shows offline since last windows update.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-11T13:43:14+00:00

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

  1. Open Control Panel.
  2. Select Hardware and Printers option.
  3. Right click on the Network printer (your printer).
  4. Choose Properties.
  5. Go to the Ports tab and choose Configure.
  6. Uncheck SNMP Status Enable option.
  7. Restart the computer and check if the issue persists.

Please reply for any further help.

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Anonymous
2015-05-28T10:01:22+00:00

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

**Fix printer problems**

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,

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Anonymous
2015-06-17T03:06:13+00:00

There was as recent update that allows the firewall to let Epson Print inside.  With the amount of attacks that Norton stops, I'm happy to have to figure this out safely and patiently.

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  1. Anonymous
    2015-01-21T08:52:47+00:00

    Online user boards showed that my former printer's brand, Brother, seems to have this issue with networking quite a bit. Replaced it with HP LaserJet Pro 400 M401dne and because we have so many diverse computers, paid a technician  to come out and set it up on our network (a lot less expensive than a trip to the CCU). Also, replaced our aging cordless phones home with a system that does not operate on either 2.4 or 5 GHz and that has improved our WIFI performance,

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  2. Anonymous
    2015-01-17T01:10:48+00:00

    Hi Sonny,

    I understand your concern and will be glad to assist you.

    Since the issue occurred after the Windows Updates, have you tried to restore he computer to an earlier point before the updates were installed?

    If not, then I suggest you to refer the link to restore the computer below.

    http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc.

    Note: Refer to the section "Restore your PC to an earlier in time" in the above link.

    Disclaimer: System restore will not affect any files and folders but will remove any recently added programs and drivers.

    Please reply to us with the status and we will be glad to assist you further.

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