getting error 0x803C010B while runing printer troubleshooter

Anonymous

Original Title: Can't Troubleshoot - get error 0x803C010B

My printer suddenly stopped printing today and when I run the troubleshooter I get the above error 0x803C010B

I've tried everything - uninstall, re-install, update drivers, configure using TCP/IP - nothing works. The printer always shows offline since last windows update.

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Anonymous

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

Open Control Panel.
Select Hardware and Printers option.
Right click on the Network printer (your printer).
Choose Properties.
Go to the Ports tab and choose Configure.
Uncheck SNMP Status Enable option.
Restart the computer and check if the issue persists.

Please reply for any further help.

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Answer accepted by question author

Anonymous

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

**Fix printer problems**

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,

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Answer accepted by question author

Anonymous

There was as recent update that allows the firewall to let Epson Print inside. With the amount of attacks that Norton stops, I'm happy to have to figure this out safely and patiently.

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119 additional answers

Anonymous

2016-06-13T10:11:03+00:00
Hi,
1. What is the make and model of your printer and computer?
2. Are all the device drivers and Windows updates updated?
As per the issue description you are facing issue with the printer after upgrading to Windows 10. This could be if the drivers for printer either get corrupted or outdated.

So, try the steps provided below and see if it helps you to fix the issue.

Method 1

Try to run the in built printer troubleshooter.
- Press the ‘Windows key on the keyboard.
- Type troubleshooting in the search boxand then press enter.
- Click on view all, this will list all of the in built troubleshooter.
- Click on Printer and follow the onscreen instruction.
Method 2

The issue could also be related to the Printer drivers and other updates. I want to inform you that updates will be released by Microsoft. So, I would suggest you to keep checking your Windows updates not only important one but optional too. If any available try to install them and see if it helps you to fix the issue.

First try to install all of the Windows updates available and if issue persists, try to update the Printer drivers by following the steps provided in the article mentioned below or from the manufacturer's website.

How to: Install and Update drivers in Windows 10

Do keep us updated.

Regards,
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Anonymous

2016-06-11T04:13:18+00:00

I tried this fix buy my printer does not have the SNMP option. Now what do I do. I cannot get this printer to stay online! I have to reinstall everytime I use the printer. Nothing but problems with Windows 10 and two of my printers
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