getting error 0x803C010B while runing printer troubleshooter

Anonymous
2014-11-22T06:26:10+00:00

Original Title: Can't Troubleshoot - get error 0x803C010B 

My printer suddenly stopped printing today and when I run the troubleshooter I get the above error 0x803C010B

I've tried everything - uninstall, re-install, update drivers, configure using TCP/IP - nothing works. The printer always shows offline since last windows update.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-11T13:43:14+00:00

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

  1. Open Control Panel.
  2. Select Hardware and Printers option.
  3. Right click on the Network printer (your printer).
  4. Choose Properties.
  5. Go to the Ports tab and choose Configure.
  6. Uncheck SNMP Status Enable option.
  7. Restart the computer and check if the issue persists.

Please reply for any further help.

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Anonymous
2015-05-28T10:01:22+00:00

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

**Fix printer problems**

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,

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Anonymous
2015-06-17T03:06:13+00:00

There was as recent update that allows the firewall to let Epson Print inside.  With the amount of attacks that Norton stops, I'm happy to have to figure this out safely and patiently.

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  1. Anonymous
    2015-11-28T20:33:23+00:00

    Hi,

    I just recently (November 25, 2015) had this error happen to me.   I could not understand why my wireless network printer was having an error.

    But it is working now... I checked my IP address on the network printer and it was different from what my printer properties port on my computer was saying.

    Once I changed the IP address in my printer properties to match what the printer's IP address was, it started to work.

    So...

    1.  Go to the actual printer and hopefully, you'll be able to find what the network settings are (which include what your IP address is).  Note the IP address.
    2.  On your computer, go to Control Panel
    3.  Choose View Devices and Printers
    4.  Right click <your printer> and choose printer properties.
    5.  Go to the Ports tab and choose Configure Port 
    6.  Check the Printer Name or IP Address.   Does the IP address written there match the IP address on the wireless printer?
    7.   If IP address is different, enter the IP address that you found on the wireless printer.   Then OK.

    Hopefully, that will solve your problem.

    Hope this helps.

    David

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  2. Anonymous
    2015-11-18T22:05:45+00:00

    Just a thought:  On my wireless printer I had to re-enter the network password. If you have recently upgraded your modem that would be necessary.

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