printer not showing in devices and printers

Anonymous
2015-01-01T13:41:30+00:00

my printer works fine with installed software but does not show in devices and printers and cannot print emails or any web content

it shows in device manager

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-01-11T18:01:32+00:00

    tried another account both the same still no show in devices and printers

    Ron

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  2. Anonymous
    2015-01-11T17:40:52+00:00

    rhttp://1drv.ms/1AETIrb hope this ok been having problems doing anything running very slow

    Ron

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  3. LemP 74,970 Reputation points Volunteer Moderator
    2015-01-11T17:15:57+00:00

    Zip your cbs.log by right-clicking and Send to > Compressed (zipped) folder. 

    Upload the zipped file (or the uncompressed file if you can't zip it) to OneDrive or any other file sharing web site.  Obtain a "view" link and post it in your next Reply.  Zipping is preferable because the uncompressed file will likely be several MB in size, whereas the zipped file will likely be less than 200 KB.

    To use OneDrive --

    • Go to https://onedrive.live.com
    • If you go to that location while you are signed in here at Microsoft Community Forum, you'll be automatically signed in; if not, sign in using the same userid (email) and password that you use to log in here
    • Upload the cbs.zip (or cbs.log) file
    • After the file is uploaded
      • Right-click on the uploaded file and select "Share"
      • Select "Get a link"
      • Select "View only" and then click "Create link"
      • Click "Shorten link"
      • Copy the link and Paste it into your next Reply

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  4. Anonymous
    2015-01-11T17:11:36+00:00

    PS: before you run CMD sfc /scannow go to the CBS log and delete it.  Then run CMD sfc /scannow.  That way there the log will not be so full.

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  5. Anonymous
    2015-01-11T17:00:07+00:00

    I cannot understand why copy and paste CBS log will not allow you to open it!!!!!

    Anyhow, open Command Prompt elevated mode copy or type:

    notepad c:\windows\logs\cbs\cbs.log

    and press enter

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