Nokia 808 Windows 10 USB drivers

Anonymous
2015-07-30T09:29:37+00:00

This is probably a lost cause at this point, but I've upgraded to Windows 10 and my 808 no longer connects via USB o Bluetooth. There appears to be some sort of driver issues, as in device manager there are multiple 808 and MTP entries with the exclamation mark. Uninstalling and reinstalling the drivers does nothing.

Any suggestions short of finding a Windows 8 computer and using that?

Windows for home | Other | Devices and drivers

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Anonymous
2015-08-07T08:20:08+00:00

I contacted Microsoft's mobile group on Facebook about this issue, and they suggested that I reinstall the cable driver.  Tried that and...almost got it to connect.  I got to thinking that if it's the cable driver that's not working right, maybe I should try to connect without a cable.  I grabbed my little Bluetooth kernel and plugged it into my laptop and...SUCCESS!!!  I was able to sync my day-to-day stuff (pics, contacts, text messages) with no problem.  I tried to backup my phone with the suite and it went REALLY slowly, but it worked (I backed up my phone a week or so before updating to Win10, so I wasn't really too concerned about not finishing the backup today).

So, if you have a way to connect to your computer by Bluetooth, give it a try and it /should/ work to connect to Nokia Suite.  I still want to resolve this issue with the cable connectivity, though, as much out of principle as it is out of convenience.  Bugging the hell out of me...

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  1. Anonymous
    2016-09-29T06:44:07+00:00

    I have uploaded a new system of windows, now my nokia 808 connects via a USB cable Nokia Suite without any problem, only problem arises when you want to connect to the internet nokia suite usb cable each time a blue screen, now it is only a problem

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  2. Anonymous
    2016-09-28T21:02:52+00:00

    Over the air and online updating has been discontinued, and in any event, there have been no updates for a long time, and there will not be any more as Symbian is no longer supported. Nokia Suite may still report there are updates available, but it will just clock.

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  3. Anonymous
    2016-09-28T20:58:47+00:00

    I can confirm it now works with E7-00. Thank you MS!

    Unfortunately, I must partially retract my earlier comment. While this worked on two different desktops, it does not work with my Surface Pro (original edition). The cable and phone are recognized, and using Nokia Suite (formerly Ovi suite, and the most recent/last US version), the phone connects but then immediately the Surface goes to blue screen of death. I tried 4 times on two different occasions, so after a reboot, and same results.I also tried Nokia PC Suite (the old version of Nokia Suite) and prior to upgrades, both would work. Now PC suite will not "dial." When querying the modem, there are a number of commands that say "fail." I also noted that the Surface reports com5 for Nokia Suite and com4 for PC Suite. I was unable to change this, as it reported that com5 was in use. The Surface Pro still can use my E7 as a modem when they are connected by BT, so I'm at a loss as to why the actual connection to my provider, AT&T, triggers a crash.

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  4. Anonymous
    2016-09-28T16:45:03+00:00

    Hello all,

    I don't have issues with connecting my Nokia E6 via USB, but I am not able to update the sofware - When I try it - PC Suite is downloadig the file and after that message is poping-up : The operating system is not supported. Installation will not continue.

    Can somebdody support me in this ?

    Thanks

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