It is not in 'Programs' to uninstall but is in program files and sits on the front of my desk top in pop ups and won't be deleted. If I try to delete the program files it says access denied and I am the administrator - sigh
Thanks :)
Is this what your are referring to? Not sure it's considered malware - this appears to be a program that has to be deliberately downloaded.
http://www.tencent.com/en-us/ps/imservice.shtml
Can you disable it in Startup or Task Manager and then remove it manually?
*****************************************************************************
See http://support.microsoft.com/mats/program_install_and_uninstall/en-us
Fix problems that programs cannot be installed or uninstalled
Automatically repair issues that block program installation or removal because of corrupted registry keys. Find other automated
solutions
What it fixes...
- Corrupted registry keys on 64-bit operating systems
- Corrupted registry keys that control the update data
- Problems that prevent new programs from being installed
- Problems that prevent existing programs from being completely uninstalled or updated
- Problems that block you from uninstalling a program through the Add or Remove Programs (or Programs and Features) item in Control Panel
Find other Fix it Solutions...
Visit our solution center to find more fixes to common problems
OR
If you cannot uninstall the program using Revo Free Uninstaller try several of the following
free malware scanners which will not interfere with your resident antimalware program.
AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/
Malwarebytes Free
https://www.malwarebytes.org/free/SuperantiSpyware Free
http://www.superantispyware.com/superantispyware.html
Emsisoft Emergency Kit: https://www.emsisoft.com/en/software/eek/
Eset Online Scanner: http://go.eset.com/us/online-scanner
If necessary scan with HitmanPro (30 day free trial)
http://www.surfright.nl/en/hitmanpro
You may need to restore your browsers to their default settings:
http://malwaretips.com/blogs/remove-adware-popup-ads/#browser
Good luck...