Windows 8.1 installation error 0x80070004

Anonymous
2013-10-17T12:56:28+00:00

I got the following message while updating Windows 8 to 8.1 from the Store (translated from hungarian):

An error had occured and the installation of Windows 8.1 was unsuccessful. Try again. Error code: 0x80070004

The event log shows the following:

"Telepítési hiba: A Windows 0x80070004 hiba miatt nem tudta telepíteni a következő frissítést: Hungarian ESD Bundle Parent."

In english: Installation error: Windows could not isntall the following update: Hungarian ESD Bundle Parent, with error 0x80070004.

What should I do?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-10T01:08:25+00:00

Hi,

If you receive error 0x80070004 when you install Windows 8.1, please first check the following:

1.      This error may occur if you are using symbolic links (via the mklink command) to redirect your user profile to another drive.  If so, you can resolve this by restoring your user profile to the system drive by following the steps in KB 2876597.

2.      This error may also occur if you have a corrupt user profile.  To check for this:

·         Open the System Properties (Type “System” at the Start screen, and then select “System”.)

·         Select Advanced system settings.

·         In the Advanced tab, under User Profiles, select Settings.

·         Try to log into any profiles you see listed here.  If you’re unable to log in, that profile may be corrupt.  Return to the User Profiles in Advanced system settings and delete the corrupt profile.  If you see any profiles listed as “Unknown” or that otherwise look corrupt, delete those profiles as well.

·         Try creating a new administrator profile and try installing Windows 8.1 from the new profile.  You can find steps for creating a new profile and copying the old profile to the new one at Fix a corrupted user profile.  (This was written for Vista, but the steps are similar.  You can find Folder Options for displaying hidden system files in the Control Panel, under Appearance and Personalization.)

If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0x80070004 when installing Windows 8.1, we would like to collect more information to try to identify additional causes.  Please run this automated utility, which will collect log files and send them to Microsoft.  (You can also choose to save the information to your desktop.)  If you get a message that says the utility has already expired, that means we have already collected enough sample files. 

This log analysis may take some time.  We will post a fix or solution as soon as additional sources for this error are confirmed.  We appreciate your help in collecting this information.

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  1. Anonymous
    2013-10-25T20:41:37+00:00

    Check C:$Windows.~BT\Sources\Panther\setuperr.log

    On my laptop last errors are:

    2013-10-17 22:06:35, Error      [0x08039d] MIG    Cannot add mapping for user profile C:\Users\UpdatusUser. Error: 32: Win32Exception: Процесс не может получить доступ к файлу, так как этот файл занят другим процессом. [0x00000020] __cdecl Mig::CIndirectKeyMapper::CIndirectKeyMapper(class UnBCL::String *,struct HKEY__ *,class UnBCL::String *,class UnBCL::String *,int,int,const Mig::HiveLoadRetryOptions *)[gle=0x000000cb]

    2013-10-17 22:06:35, Error      [0x080801] MIG    User profile loading error. Aborting due to external request.[gle=0x000000cb]

    2013-10-17 22:06:35, Error                        MigStartupOnline caught exception: Win32Exception: User profile loading error. Aborting due to external request.: Выбранный пользователь не имеет допустимого профиля. [0x000004E5] void __cdecl Mig::COnlineWinNTPlatform::ProcessUser(class Mig::CRegistryDataStore *,class Mig::CRegistryDataUnit *,class UnBCL::String *,class UnBCL::String *,int,int)

    2013-10-17 22:06:35, Error                 SP     pSPDoMainGather: Engine initialization failed with error: 0x00000004

    2013-10-17 22:06:35, Error                 SP     CGatherData: Migration phase failed. Status: 4[gle=0x00000012]

    2013-10-17 22:06:35, Error                 SP     Operation failed: Gather data, scope: Everything. Error: 0x80070004[gle=0x000000b7]

    2013-10-17 22:06:35, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure![gle=0x000000b7]

    2013-10-17 22:06:35, Error                 MOUPG  MoSetupPlatform: Using transform error code: [0x80070004][gle=0x000000b7]

    2013-10-17 22:06:35, Error                 MOUPG  CDlpTransformDataMigrate::MigrateData(1382): Result = 0x80070004[gle=0x000000b7]

    2013-10-17 22:06:35, Error                 MOUPG  CDlpTransformDataMigrate::TransformFile(1065): Result = 0x80070004[gle=0x000000b7]

    2013-10-17 22:06:36, Error                 MOUPG  CDlpTransformDataMigrate::Execute(527): Result = 0x80070004

    2013-10-17 22:06:36, Error                 MOUPG  CDlpTask::ExecuteTransform(3154): Result = 0x80070004

    2013-10-17 22:06:36, Error                 MOUPG  CDlpTask::ExecuteTransforms(3327): Result = 0x80070004

    2013-10-17 22:06:36, Error                 MOUPG  CDlpTask::Execute(1550): Result = 0x80070004

    2013-10-17 22:06:36, Error                 MOUPG  CSetupManager::ExecuteTask(1158): Result = 0x80070004

    2013-10-17 22:06:36, Error                 MOUPG  CSetupManager::ExecuteTask(1123): Result = 0x80070004

    2013-10-17 22:06:36, Error                 MOUPG  CSetupManager::Execute(404): Result = 0x80070004

    2013-10-17 22:06:36, Error                 MOUPG  CDlpTask::RestartTransform(2444): Result = 0xC1800107

    2013-10-17 22:06:37, Error                 MOUPG  CDlpTransformFinalize::LogMachineInfo(878): Result = 0x80070002[gle=0x000000cb]

    2013-10-17 22:07:15, Error                 MOUPG  CSetupHost::Execute(204): Result = 0x80070004

     

    I moved the folder C:\Users from system SSD to the additional HDD E: and made link C:\Users ->E:\Users.

    I also get this error, and I found that just remove account "UpdatusUser", the windows 8.1 could be installed. The account is created by Nvidia Display Card driver, for driver update...

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  2. Anonymous
    2013-10-25T18:17:07+00:00

    Microsoft: I'm not getting paid to fix your installation so I'm not going to try stuff anymore.

    and I'm not going to re-install windows 8 and loose all my applications....byebye windows 8.1 it seems you will never be.

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  3. Anonymous
    2013-10-25T13:48:05+00:00

    This is an example of incompletely designed software. Time for Microsoft to wake up and fix the Win 8.1 installation, just too many issues with this product.  So far, nothing in past 15 pages of this post works, and nothing in any Microsoft or third party post that is Google searchable works.

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  4. Anonymous
    2013-10-25T13:06:32+00:00

    Hi HygeiaGroup,

    If you check my previous reply you will see that when I tried to move my user profile, I lost most of my Tiles/Apps except WIndows Store.

    So, I ended up reinstalling Windows 8 PRO from my CD/DVD but changing my boot sequence to include the CD/DVD boot.

    After reininstalling Windows 8 PRO, I had to do an upgrade of the new installation (about 68 items) and then try to install Windows 8.1. 

    Then the installation proceeded flawlessly and 8.1 was installed.  But, of course, all my programs were gone and I have to reinstall all those.  What a horrible task.  Thank you Microsoft for so much extra work because you did not fix this problem when beta testing 8.1.

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