KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-05-10T19:06:40+00:00

         Hard to dispute with the dissatisfaction that many Community members are expressing when the steps outlined in previous posts to this thread fail to correct their issue, especially given the

    looming deadline, as non-enterprise users at least are likely somewhat disappointed in the multiple problems in getting KB2919355 to install correctly (providing, of course they have prerequisite updates such as KB2919442 installed, and the appropriate Windows Services are all running). 

         Nevertheless, users determined to eliminate this headache now may wish to attempt the steps for installing KB2919355 on a clean-booted box running only Windows services as outlined by

    Thenrik in his May 7 2014 post to page 90 of the thread (as Community Moderator, MVP and renowned patch expert Susan Bradley mentioned on an earlier page, that thread was approaching a "world record" for length - now exceeded by this one's 108 pages) "Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f".  Given that he reports having performed this successfully on three different builds, it would appear there may be more than mere anecdotal evidence that this approach works; one caution to bear in mind is the reported expenditure of time required, 6-8 hours per machine - which of course reinforces the position of and many other Community members that Microsoft needs to resolve this problem - after all, Windows users have largely come to expect that Windows Update will silently & effortlessly work.  In Microsoft's defense, the volume of notifications I've received about new revisions of KB2919355 would seem to imply that this is the current "hot topic" in the Halls of Redmond (the latest updated package released this week and the fact that the 9 May revision of the accompanying Knowledge base article is the 20th would surely confirm such).

    I don't think I attempted the clean boot with the May 5th rendition but I tried it a couple of times with the original to no avail.

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  2. Anonymous
    2014-05-10T19:05:00+00:00

    I am really surprised, this thread has calmed down so much!?

    That is because all people have solved their problema with de 5/5/14 patch, or all have given up?

    Not solved here...hopefully MS will call me Monday and be able to resolve it.

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  3. Anonymous
    2014-05-10T19:04:17+00:00

    A combination of both, I suspect.  There are no new things to try, so we are all left with only the choices to try everything again, reinstall (if we can), or continue to wait and hope there is another patch.

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