KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-05-06T22:04:27+00:00

    Susan

    I must be stupid or blind but I don't see a long blue bar anywhere on the page and the only thing that looks like a search box is, in fact, a search box.

    Anyway, I decided to contact Microsoft Support and after a techie spent around an hour re-doing the DSIMs etc.  she took a copy of some logs and someone is supposed to call me tomorrow night.

    I'm not holding my breath but I'll keep my fingers crossed.

    Update:  Tier 3 Support called around 15:30 this afternoon and,after telling me he would restore my faith in Microsoft, he proceeded to carry out all the SFCs, DISMs etc that the Tier 1 support had tried yesterday and that I had been using over the last 5 days.  No success - so he then used the latest version of the update and that failed.  Then he took copies of the logs and disappeared for around 30 minutes and another technician joined the remote access session.  He fiddled about a bit and eventually the technician who called at 15:30 called me again and said he was giving up for now.  He said he'd analyise the logs and call me back on Thursday!  His final action and good night was at 22:00 so a total of 6.5 hours was spent trying to get 2919355 installed.  Would it not have been cheaper for MS to just give me a working Windows 8.1 (including the update) on a CD?.

    Ominously, he mentioned something about a time limit which he said he would discuss with me on Thursday.

    So still waiting...............................

    That's what I am afraid of...

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  2. Anonymous
    2014-05-06T21:37:52+00:00
    1. If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

    The problem persist. I get error 0x800f080 from DISM and the link you provided to contact support takes me to a page saying "Oops! The page you are looking for may have a new location, or is no longer available."

    Hmm the link should be working, try clicking here.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-05-06T21:36:24+00:00

    Susan

    I must be stupid or blind but I don't see a long blue bar anywhere on the page and the only thing that looks like a search box is, in fact, a search box.

    Anyway, I decided to contact Microsoft Support and after a techie spent around an hour re-doing the DSIMs etc.  she took a copy of some logs and someone is supposed to call me tomorrow night.

    I'm not holding my breath but I'll keep my fingers crossed.

    Update:  Tier 3 Support called around 15:30 this afternoon and,after telling me he would restore my faith in Microsoft, he proceeded to carry out all the SFCs, DISMs etc that the Tier 1 support had tried yesterday and that I had been using over the last 5 days.  No success - so he then used the latest version of the update and that failed.  Then he took copies of the logs and disappeared for around 30 minutes and another technician joined the remote access session.  He fiddled about a bit and eventually the technician who called at 15:30 called me again and said he was giving up for now.  He said he'd analyise the logs and call me back on Thursday!  His final action and good night was at 22:00 so a total of 6.5 hours was spent trying to get 2919355 installed.  Would it not have been cheaper for MS to just give me a working Windows 8.1 (including the update) on a CD?.

    Ominously, he mentioned something about a time limit which he said he would discuss with me on Thursday.

    So still waiting...............................

    Was this answer helpful?

    0 comments