KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-05-05T18:35:35+00:00

    folks waiting for that one, means you'll be unpatched until August and subject to security threats. 

    That's the really scary thing about this fiasco, what we're seeing on here in the "mere" thousand-odd posts are the highly technical users who know what Windows Update is and how to poke around with it.  A few days ago I went over to help out a neighbour with some computer issues and while I was waiting for something to download had a look at the WU log. It contained a long sequence of failed attempts to install the Update from Hel1. There are unknown, but probably large, numbers of people out there for whom Microsoft has effectively decreed that their Windows support ends on May 8.  These folks don't even know that there's a problem, and probably won't realise that they'll be running an unsupported product after that date.  For some reason this hasn't made the news yet, but it's possible it finally will (in a big way) once Microsoft unilaterally revokes support for a still-under-warranty product in a few days time.  I've told my neighbour to file a complaint with our government regulatory authority come May 8 for breach of the Sale of Goods Act. She's retired, it'll be more fun than her daytime soaps.

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  2. Anonymous
    2014-05-05T17:30:05+00:00

    I'm wondering if using the current Windows Store 8.1 download perhaps does not even show the separate update, since it is now apparently embedded into the OS?

    I still think the more relevant comparison is the list of installed packages, ordered by date installed:

    This might not sort correctly if you don't use a sortable date format:

    dism /online /get-packages /format:table | sort /+125

    Note that you may have to widen your  Administrator: Command Prompt window (e.g., via Alt-Space,P Layout)

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  3. Anonymous
    2014-05-05T17:14:05+00:00

    Hello all, I wanted to take a moment to repeat what one of our engineers posted in a separate post that should be of some help:

    For customers experiencing difficulty updating their systems to Windows 8.1 Update, I wanted to let you know that we are working to resolve as quickly as we can.  Many customers have been helped by following the steps suggested in the beginning of this thread.  If following the troubleshooting steps listed in this link does not help, we ask that you contact Customer Support directly by clicking here as this is the only way for us to assess your individual situation.

    Thank you for your understanding.

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