KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-05-04T01:05:20+00:00

Also, I'm wondering if anyone has tried doing these things to an offline image in case actually doing things to the online image is what is causing any of the errors? At least then there would be less likelihood of interference from security products. <eg>

I've even tried using a Windows 8.1 Enterprise Evaluation DVD (which supposedly has the update) as a source to repair the component store, but I got the same error.

Dism /Online /Cleanup-Image /RestoreHealth /Source:F:\sources\sxs /LimitAccess

Where F: is the DVD drive letter. The /LimitAccess parameter is supposed to prevent the program from looking at Windows Update for the files.
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Anonymous

2014-05-03T21:25:53+00:00

I don't recommend trying this unless you have a good image backup of your system, including the 8.1 update.

I have been wondering why there has been so little warning about the irreversibility of some of these commands and in contrast so little mention of the diagnostics which are available from the same source.

Ref:

http://technet.microsoft.com/en-us/library/hh825265.aspx

E.g. CheckHealth ScanHealth and AnalyzeComponentStore sound innocuous to me but potentially helpful in understanding the symptoms, especially if used in conjunction with a ProcMon trace.

Also, I'm wondering if anyone has tried doing these things to an offline image in case actually doing things to the online image is what is causing any of the errors? At least then there would be less likelihood of interference from security products. <eg>

Otherwise I would like to see some clarification about what the /source: operand can point to. Some comfort there about being able to undo changes made by a repair attempt and try again or at least be able to wait for an automatic solution?
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Anonymous

2014-05-03T20:16:23+00:00

Robert

At least I have found that I can type whilst my tongue is firmly pressed in my cheek !

Cheers
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