KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-05-02T18:40:49+00:00

    ...yes - but it says "...for Systems... without KB2919355" - so either there is another fix for the 355-patched systems, or the 355er already has the fix integrated (what I don't think).

    I don't have 355 and that update was successfully installed yesterday.

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  2. Anonymous
    2014-05-02T18:17:48+00:00

     problem with me is that /restorehealth does not work nor does it give error, it just goes forever in an infinite loop at 40% (I ran it for over 12 hours).

    That would be a good reason to try using dism's extra logging options and use ProcMon to supplement whatever they imply.  No need to run it that long though.   <eg>

    But "40%"?  WTH was it doing?  And did you first try the extra cleanup that Marek's amended script calls for?

    Ref.

    http://technet.microsoft.com/en-us/library/hh825265.aspx

    (Microsoft search for

        dism  cleanup-image

    )

    So both differences, Marek's approach and your symptom, make me wonder again about Virtual memory.  Has anybody done any tracking of that when these problem symptoms are happening?  (That example just reminded me that we have already seen a process which potentially could continue uselessly for as long as there was space to produce such messages.)

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  3. Anonymous
    2014-05-02T17:46:13+00:00

    The answer to this post worked for me.  I have 8.1 Pro with Media Center.  I did get an error message on the /restorehealth command but I proceeded with the other commands which worked and I then did a manual installation which also worked.

    The problem with me is that /restorehealth does not work nor does it give error, it just goes forever in an infinite loop at 40% (I ran it for over 12 hours).

    Has anyone tried using /restorehealth with the Windows DVD as a repair source? If so, did it work and what are the ramifications?  Thanks

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