KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-05-02T04:42:27+00:00

TO SUSAN BRADLEY,

I am trying to download the update files to update my new Surface Pro and have discovered a VERY weird problem... Could this whole mess be due to corrupt files on MS's web site?

Here's the issue: I have downloaded all the various official update package files from http://www.microsoft.com/en-us/download/details.aspx?id=42335. I then checked the SHA-1 hash signatures against those officially published by MS at http://support.microsoft.com/kb/2919355. I've downloaded these at least half a dozen times, and two of the file hashes refuse to match.

The SHA-1 hash from my downloaded Windows8.1-KB2919355-x64.msu file is e6f4da4d33564419065a7370865faacf9b40ff72. But the official SHA-1 hash according to MS is AFE76E2F50BC68D59C5C3226F487E2BE7FAC0490. The SHA-2 doesn't match either.

And the SHA-1 hash from my downloaded W indows8.1-KB2934018-x64.msu file is 234a5fc4955f81541f5bfc0d447e4fc4934efc38. But the official SHA-1 hash according to MS is D246B14B933906F2A3F315A939FCB1CF6336FB10. And again, the SHA-2 doesn't match either.

I've downloaded on different computers and from different ISP's. Same hashes, same non-match.

So is this just a matter of MS putting corrupt files on their site, or do they just have the wrong hashes listed? (If the latter, then we've really entered amateur hour at Redmond...)

Please see if you can get an answer to this -- in either case users should know what the file is supposed to be that we're downloading. That is the point of using hashes, after all...
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Anonymous

2014-05-01T21:29:04+00:00

Yep - sad that M$ decided it needs to try to be 'as much like Apple as possible' - stranding their loyal business customers. The whole "Modern Interface" is nothing more than a glorified "BING DESKTOP" - designed to funnel advertising and purchases into your face in every conceivable way.

It appears that M$ thought it would be HIGHLY PROFITABLE to combine the worst of Apple and Google into one slick package - and spoon-feed it to the masses!
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Anonymous

2014-05-01T20:23:17+00:00

After weeks of reading all the posts and trying all of the posted "solutions" with no success and waisting a lot of hours, i finally found the reason for the failing update on one of my machines (8.1 Pro with Media Center, 64bit).

The reason was that the hidden System Reserved Partition of Windows 8.1 was full. It has a size of 350 MB and there was 0% free. So the update failed while trying to update components (e.g. the bootloader) in this partition (after the reboot during installation) and then rolled back the complete installation procedure.

I now extended the System Reserved Partion to 1000 MB and ran the update (Offline Installer) again.

And now, the update was successfully installed!

I hope this might help others still having problems in installing this update.

...hummm. And what, if one does not have the system reserved partition ;-)

I think I'm one of the bad costumers out there, that MS wants to eliminate - I dared installing 8.1 with deactivated UEFI (= emulated BIOS) on a preformatted partiton without letting the OS mess around like a wild ape and creating a lot of hidden stuff I don't need, eating up half of the harddrive....

I'm a professional photographer and need space for RAWs, free RAM for editing and freedom to set up my own backup/store solution.

Until Win8/.1 my customizations and sideways never gave a problem with installing updates, so technically it IS possible to write working updates for a wide variety of systems (setups), but I think MS has discovered that updates are an excellent instrument for blackmailing renitent customers so they can spare developing costs and get closer to Apple.

Well, ok.

If i like BMW for that it's BMW and they begin to emulate Mercedes, then I buy a Toyota - or Alfa - or Nissan - or I take the Mercedes....
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