KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-04-22T22:58:55+00:00

    Is there a set of instructions for a person that doesn't know exactly where he is in the process. I have run the DISM commands:

    1.   dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    2.   dism /Online /Cleanup-image /Restorehealth

    3.  dism /online /cleanup-image /startcomponentcleanup

    Then I try to install the update and it fails and does an undo.

    What should I do now?

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  2. Anonymous
    2014-04-22T21:07:45+00:00

    If neither of these solutions resolves your error, please contact Microsoft Support so that we can further investigate your issue.  We thank you for your patience and apologize for any inconvenience.

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  3. Anonymous
    2014-04-22T21:00:26+00:00

    I've tried everything listed on this thread thru page 70.

    My error seems to be a little different.  I get Unknown Error...  What the Heck!.  

    Is there a support location I should be sending this to?

    Here is the pertinent section of the CBS log:

    2014-04-22 13:29:12, Info                  CBS    Perf: Doqe: Install started.

    2014-04-22 13:29:12, Info                  CBS    Doqe: [Forward] Installing driver updates, Count 39

    2014-04-22 13:29:13, Info                  CBS    Winlogon: TiCoreOnCreateSession has been called

    2014-04-22 13:29:13, Info                  CBS            INSTALL index: 27, phase: 1, result 0, inf: miradisp.inf

    2014-04-22 13:29:14, Info                  CBS            INSTALL index: 28, phase: 1, result 0, inf: mgtdyn.inf

    2014-04-22 13:29:14, Info                  CBS    Winlogon: TiCoreOnCreateSession has been called

    2014-04-22 13:29:14, Info                  CBS            INSTALL index: 29, phase: 1, result 0, inf: idtsec.inf

    2014-04-22 13:29:14, Info                  CBS            INSTALL index: 0, phase: 1, result 0, inf: mf.inf

    2014-04-22 13:29:14, Info                  CBS            INSTALL index: 1, phase: 1, result -536870656, inf: usbxhci.inf

    2014-04-22 13:29:14, Info                  CBS    Doqe: Recording result: 0xe0000100, for Inf: usbxhci.inf

    2014-04-22 13:29:14, Info                  CBS    DriverUpdateInstallUpdates failed [HRESULT = 0xe0000100 - Unknown Error]

    2014-04-22 13:29:14, Info                  CBS    Doqe: Failed installing driver updates [HRESULT = 0xe0000100 - Unknown Error]

    2014-04-22 13:29:14, Info                  CBS    Perf: Doqe: Install ended.

    2014-04-22 13:29:14, Info                  CBS    Failed installing driver updates [HRESULT = 0xe0000100 - Unknown Error]

    2014-04-22 13:29:14, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0xe0000100 - Unknown Error]

    2014-04-22 13:29:14, Info                  CBS    Startup: Rolling back KTM, because drivers failed.

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