KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-19T20:20:10+00:00

Thanks a lot. I worked for 1 week to install KB2919355. No success.

But with your Post, I installed it!!!!

You are the best!!!!! One question, I didn't respect the order to install the updates. I followed the order :

Windows8.1-KB2919355-x64.msu

Windows8.1-KB2932046-x64.msu

Windows8.1-KB2934018-x64.msu

Windows8.1-KB2937592-x64.msu

Windows8.1-KB2938439-x64.msu

Windows8.1-KB2959977-x64.msu

Is it really important. What is the risk?
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Anonymous

2014-04-19T20:17:35+00:00

I browsed through virtually every post in this thread and could not find my particular related issue, although I've seen others with my issue post on other forums.

I had no problem installing the 8.1 update per se, however shortly afterwards I ran Disk Cleanup including system files with windows updates. Then when I ran DISM /online /cleanup-image /scanhealth (or restorehealth), it said DISM failed with error 0x800f081f.

After much reading of various forums, and trying most everything to no avail, I restored my PC to a pre-update image and installed the updates again. This time I did not run Disk Cleanup, and the DISM commands showed no component store corruption. I then ran DISM /online /cleanup-image /analyzecomponentstore and it suggested that I do a cleanup. So, I ran DISM /online /cleanup-image/startcomponentcleanup and it failed saying the component store was corrupted. The DISM scanhealth or restorehealth gave me the same 0x800f081f error again. So, I again restored my pre-update image, ran windows update again. This time I only ran the DISM check, scan or restore health commands and they all completed without error.

So, it appears that if any command is run that tries to cleanup the component store, it corrupts it.

By the way, when I ran either Disk Cleanup or the DISM cleanup on my pre-update restored image, they ran fine and did not corrupt the component store.

So, for those of you who successfully got the update to install, did anyone try to reclaim disk space by running either the disk cleanup (including system and windows update files) or the DISM cleanup commands?

If not, I don't suggest trying it unless you have a backup image or at least a good system restore point.

I apologize if this issue should be in another forum, but since it appears to be directly related to this update, I posted here. If there is another "official" Microsoft forum that I should use instead, please let me know. I'd appreciate any comments.
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Anonymous

2014-04-19T20:16:51+00:00

I checked WU and all the files were gone except for [KB9219355]. BUT when I check update history, [KB9219355] is there and says installed successfully.

Is KB9219355 listed in Installed Updates*?* [YES/NO]
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