KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-18T17:41:30+00:00

Yes. I have been trying to update this since more than a day. I tried, the update troubleshooter, DISM and also the standalone installer. But Nada. The error remains.
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Anonymous

2014-04-18T17:22:50+00:00

Anyone patching from windows update is fine. Let me go have someone at Microsoft fix their documentation.
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Anonymous

2014-04-18T16:21:39+00:00

the emax,

By chance do you have a restore point prior to the 8th?

If so, this should be your starting point.

Ensure you have kb2919442 in history

if you don't start by installing it. If "355" has failed, you should run the two commands - Fail or not

C:\WINDOWS\system32>DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

and

C:\WINDOWS\system32>

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Following this

Run the windows update troubleshooter, yes when prompted to run as admin

Close window

Run standalone "355" installer (download a fresh copy to be safe)

On my systems where the update was run and failed, the common steps were DISM removal and restore (even if restore health failed). Then windows update troubleshooter. No restarts were needed. I also temporarily disabled AVG until restart on 3 of the machines. If you are using windows defender, no action should be needed.

These were all different machine from different manufacturers. Some were 8 upgrades, others 8.1 out of the box. Some with Media Center, some not. My earliest attempts did include sfc /scannow but only because I believed something was wrong with file system integrity. It turns out there wasn't and I believe the same for you if you got a clean report.

So if the update was not attempted and failed. Windows update troubleshooter and running the stand alone installer has worked for me. 2 simple steps.

Otherwise I did have to remove the package. On at least 3 of the machines only the first DISM command completed successfully, and the troubleshooter only partially fixed what it reportedly found, but the update still applied, and updated correctly on restart. Merely by my performing the sequence of steps

In all cases, (when successful) the systems restarted at 30% (after initial restart) when the machines display "Working on updates". If yours hanging at 10 or 16% the update will fail. I would try a few more times. Good luck!!

Hi Shadowsports,

thx for the help.

I do have kb2919442 installed, on 4/3.

When I run windows update troubleshooter: it find the issue with : "Problems with installing recent Updates" - Not fixed is a result.

I did download fresh copy of 355 this morning, dated 4/16

the DISM restore health gives me this ..

****

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool

Version: 6.3.9600.16384

Image Version: 6.3.9600.16384

[==========================100.0%==========================]

The restore operation failed. Either the repair source was not found or the component store cannot be repaired.

Error: 0x800f081f

DISM failed. No operation was performed.

For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

******
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