KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

Was this answer helpful?

60+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

Was this answer helpful?

50+ people found this answer helpful.
0 comments

1,164 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-04-18T00:58:20+00:00

    To MW and anyone else that I've recently opened a case for.  I thank you for being patient and ask that you be patient a little longer.  It's because you are the "problem children" that I need you to be patient.  Because the 'canned' list of things to try to fix this isn't working I really need Microsoft to look at you and see what's up with your box.  We have gone through what I call phase 1 - the early bodies.  And as a result there's now a canned 'try this' that is working for quite a few people.  But now we are in phase 2 - those folks that are harder to fix.  So thank you for being patient and hang in there just a little bit longer.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-04-18T00:08:52+00:00

    That's fine, as long as update as installed. I'm positive Microsoft is working on a hotfix, since only 1 out of mine 3 machines actually installed KB2919355 automatically without a hitch. KB2919355 did show up on automated windows update even though it shows as installed in update history, so I hide the update to keep from repopulating on the update list on both machines I had to force the update on. I'm sure microsoft will address this with a patch or hotfix. Don't worry the deadline for KB2919355 to be installed is 13 MAY 14, so M$ as a month to fix this.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-04-17T22:42:23+00:00

    Success - finally! Here's what worked for me on my Acer Aspire V5, with the help of Navin (6 hours worth) from MS Support. Nothing else worked until I followed these steps:

    1. Do a system restore back to a point before you tried to install the update.
    2. Uninstall Malwarebytes if present.

    <SNIP>

    Did you uninstall MalwareBytes Anti-Malware Pro (MBAM Pro), MBAM Free, MalwareBytes Anti-Exploit (MBAE) Beta v0.10.0.1000 or...?

    It was Malwarebytes Free. I only did on demand scanning with it - it wasn't running all the time. MS support said to uninstall it anyway.

    Was this answer helpful?

    0 comments