KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-09T04:51:24+00:00

I have the same problem... I tried WU and it fails to install with error code 80073712. I have also manually downloaded the kb2919355 for x64 and it just gives me a big "fail" after some time. No errorcode at this time. I have tried the "dism.exe"-solution but it doesn´t help.

I´ll follow this thread for further info.
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Anonymous

2014-04-09T04:44:03+00:00

How much room on your c: drive? I *finally* got mine to install, almost by accident.

I was using the manual download and install of KB2919355 and it would not install at all. I later learned two things: while installing, it copied itself over into the C:\windows\SoftwareDistribtion\Download folder. Since the installation failed, it left a copy behind, only eating up more and more precious disk space. I cleared out that folder and tried again.

Still failed (I still had less than 4GB free), but then I tried the live update via Windows Update. I learned later that the live update uses less disk space than the off-line version. Voila, it worked.

If that's not your situation, then google the error you got -- there's a lot out there about a corrupt windows image.

Good luck.
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Anonymous

2014-04-09T03:28:46+00:00

I am having problems installing KB2919355 on one of my Windows 8.1 x64 pc's. I have run SFC Scannow and DISM and no corruption found. There is no malware - per MBAM, HitmanPro, and MRT. I can install Windows Defender updates and all the other Windows Updates today, Pc has no fragmentation. and all Windows Updates have been installed EXCEPT KB2919355. I System Restored pc to just before the point when Windows Updates were installed today and tried again, but that didn't help either. I also tried Clean Boot with no success.

KB2919355 goes through the download and installation procedure, until it get to 99% install and then shows "We couldn't complete the updates Undoing Changes Do not turn off your computer". It then reverses the update and restarts - about a 30 minute task. Windows Event Viewer shows Error 0x800F0922.

If anyone has suggestions for a solution, please post it. Appreciate any help you can provide. At this point, after 3 tries, I am exhausted and out of ideas.
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