black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. Anonymous
    2014-09-16T11:32:34+00:00

    ... And another one here as well ... . No cover, no dirt, so a proximity sensor problem. Both soft and hard reset did not help (a soft reset caused OneDrive to malfunction, so I was forced into a factory reset anyhow, luckily my settings were synced beforehand). In 90% of ordinary telephone use the screen turns black, slight pressure or stronger wiping in the prx sensor area is needed to get the screen interface back while calling. In 10% of the cases it starts to function normally, but then only for a short while. Otherwise the device does work very well so I am hesitant to return right now (particularly since I am not certain about what I will get returned), but this problem simply should not happen, certainly not in case of a flagship model, since it seriously hampers the phone functionality.

    This seems one serious problem, particularly since it has plagued many Lumia types. Lets hope somebody at Microsoft picks up and takes it seriously.

    BR, Nexhmije

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  2. Anonymous
    2014-09-01T07:24:39+00:00

    Hi guys,

    I bought mine 3 weeks ago and it seems I have the same problem. I cannot end the call have to wait for other person to end the call, its so annoying. Black screen and sometimes I just try and tap/wipe the sensor and it starts flicking like the screen comes back and goes black again. :(

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  3. Anonymous
    2014-08-30T22:28:39+00:00

    Got my repaired 930 back yesterday.  Black screen working properly now. Everything seems good but I haven't used it extensively yet. 

    Regards

    John

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  4. Anonymous
    2014-08-30T21:47:09+00:00

    hello people

    I already have another lumia 930 (#2), the "# 1" was changed.

    This have another anomaly detected ... the headphones do not work ...

    I think this nokia model 930 is crap, only encounter problems in lumia 930 models, in the communications stores ...

    Good luck with your Lumias 930 ...

    I'll try to return the equipment with FAILURE again and switch to a Sony Z2 ....

    See you soon

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