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I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.
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Final Update.
The shop replaced my Nokia 930 with a new one.
In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.
So, if you have issues with proximity sensor, there is one option only... go to service.
I received this about a year after I returned the phone for full refund.
Eath4306, so difficult to say.
I saw that if I use a cloth to clean (or simulate cleaning the display on top of the sensor) and bright light then it comes back for a few seconds... enough to be able to end the call. Not able in any way to dial keys as for example to join a conference call.
I also checked to see if is possible to make an application to disable the sensor... However, so far I couldn't see such option. Every application will ask OS to provide access to devices, and no other app can interfere there. Although I have plan to just build an app to test all phone sensors.
This proximity sensor seems very sensitive. It could be calibration issue, which then should be fixed by firmware. But Microsoft should consider this and at least allow the possibility to disable in the Phone app the proximity feature. I could live very well without it. In the past I was just pressing the power button and screen will go off.
So, Microsoft/Nokia, here are people that believe in you! Do not disappoint us!
Gia
PS
I have anyway in plan whenever available this week to go to shop and ask for replacement. This time I know what I have to test when i buy it...
Yeah, I'm running into the same issue. Bought this phone last Sunday and everytime I call, I have to wait until the other person hangs up. Or I just furiously press the Sleep/Power button thinking that will help. Do you reckon it's a design fault or a software/firmware issue?
Hi,
I just purchased a Nokia 930. It also has the issue that proximity sensor does not work properly and the screen is black during a phone call. If I clean the area on top of the phone (above Nokia logo) then I get a few seconds of screen on so that at least I can end the call.
Browsing the Internet it seems that this is a problem which still affects all Lumia phones. Old and new ones. Reasons I could find so far: dust in the sensor (can that be the case for a new phone??), too sensitive sensor, dirty glass. I personally believe that it is a combination of firmware-sensor-OS.
Nokia people, are you aware of these issues? Any plans to address them? How about starting with a simple patch to allow disabling this sensor? It is outrageous that you buy a phone which you cannot use it as a phone.
I hope that someone from Nokia will read this post...
Gia
