Very slow data transfer - One Drive

Anonymous
2014-09-05T20:59:17+00:00

I have a particular problem for which I have not found a solution.

I purchased 1 TB of One drive storage. The data transfer from my PCs and android devices is very slow to the point where it is becoming unusable. Folders are uploading from my PC to One Drive but in many cases not their data. When I open the folders in Outlook.com or on another device or PC, I often receive a message 'Folders are empty', or conversely, on another PC the folders simply have no contents.

I am trying to ascertain the cause but it is proving difficult. Below is a possible cause of issue:

I am based in Australia. When I opened my hotmail account some years ago in Australia, for some reason I was given a  .uk hotmail address. Whilst I used the service primarily for email it was not a problem. However, I am wondering now if OneDrive is backing up my data to a UK server rather than one in Australia and that is causing the problem. I have thought of closing my hotmail/outlook.com account and opening a new one but I would prefer not to do that. I would like to retain my entitlements through my current account. When I purchased the 1 TB storage it was with a license for Office 2013 (2 PCs) and for one portable device. I want to retain the office license. I have an android tablet and when MS releases Office for Android, I would like to use the remaining license on it.

Windows for home | Previous Windows versions | Security and privacy

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  1. Anonymous
    2014-09-06T02:05:41+00:00

    https://account.live.com/names/Manage 

    Take a look there.. I don't know, but may be you can use some imagination.

    My upload speed ****   7.1 down and 0.768 up.   Big things can talk a long time and not the whole OneDrive populates at once,,, seems to be one file at a time and it runs my full upload speed.   If I'm uploading large file, I will install cForSpeed temporarily , so I don't notice it slowing down my other web activities.

    **** = something you do through a straw.   haha a censor at work I guess.

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  2. Anonymous
    2014-09-06T10:41:56+00:00

    Thanks for your reply and I will take your advice on board.

    I have Google Drive for about 65 Gb of my data.  It took a bit of time to upload but it completed the upload much more quickly than with One Drive and it has since worked beautifully.

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  3. Anonymous
    2014-09-13T03:51:52+00:00

    i have the same problem. I have a TB of onedrive storage and its useless - maybe MS doesnt have enough servers for australian customers. I have a 2 week old i7 laptop with 16gb ram. Dropbox is very fast, so is google drive.

    I turned on the onedrive camera roll on my android phone. Several hours later its about a third of the way through uploading 200mb of pictures.

    On my computer it takes for example several minutes to upload/sync a pdf of 10mb. Takes hours to upload 300mb of files. Takes just minutes on dropbox.

    Opening word and saving docs etc is really slow as it waits for onedrive connection. At uni Word crashed the other day because the internet dropped out and i had to reboot computer and fix up the open docs.

    As far as i can tell its just onedrive. Such a shame, i really wanted to use it but its useless. I read through the forums but there seems to be no solutions for people with slow onedrive connections.

    co

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  4. Anonymous
    2014-09-23T13:44:44+00:00

    Hi,

    We apologize for the inconvenience this may have caused you.

    Slow upload speeds can be an issue with a user's Internet Service Provider, network card, connection type, size of upload, and other things. If the folder is getting used, then the server will throttle the speed to ensure it is not overloaded for others.

    I would have you follow the suggestions provided by Dan T on December 21, 2013and see if it fixes the issue.

    http://answers.microsoft.com/en-us/onedrive/forum/sdfiles-sdsync/how-do-i-troubleshoot-uploading-downloading-and/8569cc0b-4d23-4db0-b9e9-98fe12785e5a

    If the issue persists, we recommend you to contact Answer Tech team since we have a dedicated support team for the sync issues, they will be able to help you with this issue.

    If you face any difficulties reaching out to them, please let us know.

    Thank you.

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  5. Anonymous
    2015-08-01T16:59:02+00:00

    I cannot access the link above:-

    http://answers.microsoft.com/en-us/onedrive/forum/sdfiles-sdsync/how-do-i-troubleshoot-uploading-downloading-and/8569cc0b-4d23-4db0-b9e9-98fe12785e5a

    I am currently subscribe to onedrive 1TB also. I have the same problem as you and frankly speaking.... no solution from Microsoft even contact the so called customer support specialist from Microsoft. The root of the problem is Microsoft only allow 2upload simultaneously and your experience with onedrive will drop 100 times since Onedrive is designed for customer from United State. It's not intend for worldwide user especially Asia and Australia (except japan)

    The only solution you left are:-

    1. Change to dropbox or google... they provide much better cloud service in terms of performance.
    2. Subscribe to Japan or US VPN. You need to bundle onedrive with VPN or it will take years to upload 200GB file,,,,

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