Very slow data transfer - One Drive

Anonymous
2014-09-05T20:59:17+00:00

I have a particular problem for which I have not found a solution.

I purchased 1 TB of One drive storage. The data transfer from my PCs and android devices is very slow to the point where it is becoming unusable. Folders are uploading from my PC to One Drive but in many cases not their data. When I open the folders in Outlook.com or on another device or PC, I often receive a message 'Folders are empty', or conversely, on another PC the folders simply have no contents.

I am trying to ascertain the cause but it is proving difficult. Below is a possible cause of issue:

I am based in Australia. When I opened my hotmail account some years ago in Australia, for some reason I was given a  .uk hotmail address. Whilst I used the service primarily for email it was not a problem. However, I am wondering now if OneDrive is backing up my data to a UK server rather than one in Australia and that is causing the problem. I have thought of closing my hotmail/outlook.com account and opening a new one but I would prefer not to do that. I would like to retain my entitlements through my current account. When I purchased the 1 TB storage it was with a license for Office 2013 (2 PCs) and for one portable device. I want to retain the office license. I have an android tablet and when MS releases Office for Android, I would like to use the remaining license on it.

Windows for home | Previous Windows versions | Security and privacy

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  1. Anonymous
    2016-08-24T21:55:10+00:00

    Dear all Microsoft experts that answer to OneDrive issues, 

    I am following the OneDrive issues for upload/download speeds for a long period! About OneDrive speed issues YOU DON' T help us with your answers. 

    STOP telling us all the time about our PC adjustments, wi-fi or wired connections, servers distance, internet provider limits and much more like weather and sun!!!

    One simple test can cover all of us as Microsoft Office365 customers: With all the above adjustments, hardware setup etc (and weather!) right or not, the OneDrive speed is 1/3 to 1/5 Dropbox speed or other cloud providers. 

    So, the money we spend for Office365 and OneDrive cloud does not take effect on better algorithms, server upgrade and specialists to solve that issues. OR, a very bad thinking that before our data comes to Microsoft servers, that data record on other third parties servers for checking and control with unknown to us use, causes lower speed to the total procedure! I do not accept that Microsoft does not invest on Onedrive cloud more than other providers and want unhappy customers. 

    PLEASE, DO NOT reply to me any technical answer for adjustments or weather!!!

    My very kind regards

    Harris

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  2. Anonymous
    2016-08-13T22:15:14+00:00

    I totally agree, in my case it also has absolutely nothing to do with the service provider, and everything to do with Microsoft Onedrive. I too uploaded files in minutes to Google drive - taking only around 5 minutes; in which exactly the same files took more than 45 minutes to OneDrive. 

    Microsoft don't seem to care, and I am slowly switching all my files over to Google Drive, in my mind a much better experience when it comes to storing files online.

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  3. Anonymous
    2016-08-13T14:55:12+00:00

    "Slow upload speeds can be an issue with a user's Internet Service Provider, network card, connection type, size of upload, and other things. If the folder is getting used, then the server will throttle the speed to ensure it is not overloaded for others."

    I tried to upload to onedrive after over an hour half remains. I did the same files to google drive it took 15 minutes, It ain't the internet connection, it has to be onedrive.

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  4. Anonymous
    2016-08-01T04:46:34+00:00

    Hey Sharief! What's up with giving us a link that leads NO-WHERE!

    Really! Useless!

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