Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 and 0x800f081f

Anonymous

Original Title: Windows 8.1 Update 1 Failing to Install

I've been trying to get the Windows 8.1 Update 1 to install for a couple hours now. I installed a series of files using windows update earlier in the day. Later I tried installing the update file (KB2919355) that popped up in the Windows Update window. The downloading process look over 45 minutes for a 800 MB file even thought I have an internet connection over 20 MB/s. After that it spent 20 minutes installing the update until it failed giving an error code of 80070020. From that I restarted the computer to see if I could try another stab at it, nothing changed or improved.

Now I looked in the Windows update history to see if the other required updates like KB2919442,**** KB2932046, KB2937592 and KB2938439 were installed and they aren't in the update history. I thought they were installed already for KB2919355 to be installed. Are all of these update files included in the KF2919355 update that pops up in the windows update?

Also, my update history can is only up to date in the control panel and doesn't show any updates installed in the modern PC settings app. Did windows update fail to properly install updates required before trying to install later updates? What can and can't I install right now?

So far I've manually downloaded the links to KB2919355, KB2919442, **** KB2932046, KB2937592 and KB2938439 posted in this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1/493e4360-1581-4dcd-9211-e4eb725b5f53

I haven't installed anything yet.

Any help on why nothing has worked or installed properly?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

(Update (5/5/14): A fix for KB2919355 has been released that will resolve some customers receiving Error 80073712 when installing this update. This fix is now included as part of KB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps listed below have been revised to include this additional fix.

You can find additional guidance for troubleshooting problems when installing the update atInstall the latest Windows 8.1 Update.

If you receive Error 80073712 when installing KB2919355:

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.) 2. Enter cmd in the search box, and then right-click or press and holdCommand Prompt. 3. Tap or click Run as administrator**.** 4. In the Administrator: Command Prompt window, type one of the following commands depending on your version of Windows, and then press Enter. Don't include a line break as shown here. - If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

Type the following command, and then press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

7.Install the Windows 8.1 Update orWindows RT 8.1 Update.

If you're running Windows 8.1, go to the Microsoft Download Center:

**Windows 8.1 Update** (32-bit version)

**Windows 8.1 Update** (64-bit version)

Be sure to read through the Install Instructions on the download page. The downloaded files must be installed in the proper order, starting with clearcompressionflag.exe, which was recently added to help prevent Error 80073712 from occurring in some cases.

If you're running Windows RT 8.1, try to install Windows RT 8.1 Update **(KB 2919355)**again from Windows Update.

If these steps still fail to resolve your error, pleasecontact Microsoft Supportso that we can further investigate your issue. We thank you for your patience and apologize for any inconvenience.

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1,053 additional answers

Anonymous

2014-05-07T13:35:33+00:00

I have exactly the same result. This is not the fix.
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Anonymous

2014-05-07T13:32:05+00:00

Hi Susan, Robert

Actually you are both right. I am a professional Windows developer with 25 years’ experience since before C++ compilers could generate reliable assembler instructions, so not exactly scared of technicalities! I’m also the director of my own company and de facto head of IT with servers in managed cloud infrastructure and also de facto head of sales. I’m currently consulting 12,000 miles from home, and don’t have time for the detailed stuff right now.

I’m proud to be travelling the world with my Surface Pro and Windows Phone as my sole computing partners. Now I’m alarmed to be threatened with going out of updates support on a MS device with MS software which is not quite a year old and probably still under basic consumer protection warranty (if I were nearer home). I do feel quite strongly that MS has a compelling obligation to make this proposed update work on devices like this before it can seriously withdraw ongoing update support.

As a support veteran, I am famed for my ability to sniff out solutions based on little more than hypotheses of something that could just possibly have gone wrong; but that is based on an intimate knowledge of how our software works. In contrast, I am realising that I have no familiarity at all with how Windows Update works under the hood; and, in my current role as a consultant with enough to keep me busy day and night already, I don’t particularly feel that I should have to know; it should ‘just work’.

Of course as a Windows developer I have every awareness of how kooky individual machine set-ups can be and I have deep respect for the fact that my Windows 8.1 platform has survived 3+ failed installs and roll-backs of something which is plainly a substantial update. So I get the fact that, whatever the issue is with this update, it may be totally non-trivial to address in a general way.

But anyway, yes please, a support case would be very helpful, thank you. I’ll follow up with you directly, Susan, as I have seen you bid a few others to do.
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Anonymous

2014-05-07T13:19:53+00:00

I just finished going through the troubleshooting steps. MS Windows Update troubleshooter detected corrupt files--so I assume not fixed. DISM Scan Health said files were repairable. DISM Restore Health failed. I did a manual update and it failed as well.

So I have run 2 automatic updates, one manual update, followed the troubleshooting steps and the update failed each time.

So I guess this is not the fix.

Apparently not. I don't know what they're doing in Redmond...I think they don't know what they are doing.

Similar story here, been trying things all day. DISM fails to restore health for me. Getting 80073712 with the latest version of 2919335 downloaded by hand from the Microsoft website today.
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