Windows 8.1 "working on features 100% complete don't turn off your computer"

Anonymous
2014-06-03T04:46:19+00:00

Windows 8.1 asked update, I watched it go from 0% to 100%.  And now it's been stuck on the black screen with the above phrase while a circle keeps revolving.   This has been happening for the past 8 hours and there has been nothing I can do.  My laptop/tablet is the ASUS Transformer T100T and I've had it for one week.   Cannot access anything.   Right now, I'm waiting for the battery to die because I have no other choice.  And I cannot reboot by holding down the power button.  Please help.  I have a job interview tomorrow and would like to print out my resume.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-04T01:00:58+00:00

Hi TeeDee,

Before we start with the troubleshooting steps, I would like to know some information about this issue.

  1. Have you connected any external devices other than mouse and keyboard?
  2. Are you using any third party security software on your computer?

If you have connected any external devices other than mouse and keyboard, then try disconnecting it and check.

I would suggest you to try the following methods and check if it works for you.

Method 1:

If you have an Installation Media, then Perform Hard Shut down and then try performing Automatic repair and check if it helps.

Follow the steps to perform automatic repair from Windows Recovery Environment:

Insert the Installation Media such as (USB or DVD) and restart your computer.

  1. Press F12 key (typically this is F12, but it can differ between computer manufacturers)and choose the drive that you inserted the installation media into.
  2. Once the Windows Setup window appears, follow these steps:
  3. Click Next and select Repair your computer.
  4. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select Advanced options.
  5. You may choose Automatic Repair from Advanced boot option.

Method 2:

Perform System Restore using the Installation Media and check if the issue persists.

Follow the steps to perform system restore:

  1. Insert the Installation Media such as (DVD or flash drive) and press F12 key and click on change default or other optionswhich is at the bottom of the screen.
  2. In the next screen click on troubleshoot option, this will display you different WinRE (Windows Recovery Environment) options to resolve issues with the computer when it is in no boot state.
  3. Now Click on System Restore, this will open up a Wizard and restore to a point when the computer was working fine.

If you do not have an Installation Media, then refer to the following Microsoft Help article to create an Installation Media.

http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media

Please reply with the status of the issue so that we can help you better.

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  1. Anonymous
    2014-12-27T02:47:54+00:00

    This happened to me on my Asus Zenbook - 6 days new.  I downloaded Adobe Flash Player.  Ran AVG scanner to make sure things were good to go, and AVG froze.  Couldn't even kill the process.  When I tried to reboot, it went into the "Working on Features 100% complete.  Don't turn off your computer" endless loop.  Looking on multiple posting, this is what fixed the problem - don't laugh at the first 3 steps - it really does work (found it on a MS forum)

    1.  Hold down your on/off button for a while ~30-60 secs to power down completely.
    2. Push the on/off button to turn the computer back on.  The "Working..." message will appear again.
    3.  Repeat Step 1 and 2 for 5+ times, or until you get past the "Working..." message.  It took me 4 times for the loop to break.

    On a MS forum posting, a MS tech said that each time you power back on, it attempts to fix things, but can't do it all the way.  That's why you power back off and power back on.  Each time it fixes more and makes a little more progress until it finally fixes what caused the loop in the first place.

    CREDITS:  The screenshots below were taken from a YouTube video by Britec09:  https://www.youtube.com/watch?v=-s9Jd1miS\_8.  Thank you Britec!

    1. At this point, I got a blue screen that looks like the following:

    Select the "Troubleshoot" option.

    1.  This gives you the following screen:

    Select the "Advanced Options".

    1. This gave me the following screen:

    I selected the "Automatic Repair" and it ran, but told me that the errors were not fixed.  Since every situation is different, this repair may work for you and that's all you have to do.

    Since this didn't work for me, I went through the steps again and when I got to the screen above, the next time I choose "System Restore".  What Windows 8 does is it keeps images/settings of the last time your system successfully booted with no errors.  It calls these restore points.  Selecting this option will give you a list of restore points to choose from.  I picked the last restore point and told it to restore.  This can take more than 30 minutes, depending on your processor speed and the amount of data it needs to restore.

    Once the restore was complete, I was prompted to restart the computer.  I told it to restart.  My computer boot back up just fine.    Yippee - thank God for internet postings and YouTube videos!

    Good Luck!

    P.S. : This incident has taught me the importance of creating Restore Points and Recovery Drives :-).

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  2. Anonymous
    2014-12-16T03:48:23+00:00

    So this has happened on both of my windows 8 machines. So far as I can tell when you start using your new computer there are a lot of windows updates that want to be installed. Windows tries to do an auto update and gets stuck... Every single time. The only way I have been able to resolve this is by "refreshing" my computer, which means erasing any recent work I have done on it, and that is a huge pain! Then Once it is finished refreshing, go into control panel and disable automatic windows updates. I know this is risky as a lot of the updates are security updates, but until Microsoft gets their act together and puts out a product that WORKS I guess this is what I am stuck with.

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  3. Anonymous
    2014-11-27T04:50:01+00:00

    There is no apparent status to update you on other than that the situation persists. I have this issue right now; there was no new software or anything of the type going on. My network was not connecting so I decided to reboot, hoping to reset the connection, and it gave the above message.  The progress went from 0 to 100% and hung up there. 

    A hard reset does not work - the system returns to the same screen immediately upon booting. 

    I do not have installation media thanks to Microsoft's decision to stop including it with copies of Windows. Considering how vital it appears to be, this is a very poor way for you to save a buck. This is especially true because we only need it when having issues; and when having issues we can't just go through the "create installation media" process as you somewhat ridiculously suggest above. 

    Microsoft: what does the "working on features" message mean?  And how do we interrupt this process?

    EDIT: 4 hard resets later, I left in anger and frustration. I left it on, came back 5 minutes later and it had "finished" I guess, as my computer returned to the login screen finally. Total time at "100% complete" was about 35 minutes.

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  4. Anonymous
    2014-11-12T19:21:58+00:00

    I am having the same issue with my new Asus Transformer T100 also.  Started last evening at 10:00 pm Eastern.  Still getting "Working on updates 100% complete Don't turn off your computer" at 2:07 pm today.  

    I don't have recovery disk or disk drive either.

    Microsoft - please advise.  

    My grandmother is having the same problem. Also an Asus product (ASUS EB1037-B0584/Intel). Windows 8.1 came preinstalled, so we have no recovery disk or drive for it.

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