Latest Windows Update for Windows 7 - KB2923545, error Code 800703e6

Chris

I suggest you run the Microsoft Genuine Advantage Diagnostics Tool in normal mode and copy and paste the results in a reply for further analysis:

http://go.microsoft.com/fwlink/?linkid=52012

Run the Tool and when it completes click the Copy button, open a text file like Word or Notepad and select Edit, Paste. You can paste directly into a reply here. Open a reply, right click and select Paste.

Was Windows 7 the first operating system installed on the computer or was it upgraded from an earlier version of windows? Do you have a Windows 7 disk?

Thank you for this info.  It was very well explained.

• chkdsk ran and produced the message "The volume is clean"
• Carried out a system scan and the message "Windows Resource Protection found corrupt files but was unable to fix them."    Details are included in the CBS.log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log

Please find the OneDrive ling to the Application and System logs etc.

http://1drv.ms/1dPxaqq

Many thanks

Chris

0x800703E6 -2147023898 Error_Noaccess  to memory location Invalid access to memory location

Select Start, Run, type cmd and press ENTER. Type "chkdsk c: /f /r" without the quotes and hit ENTER. Make sure you include the spaces indicated. Enter Y when asked whether you wish to run chkdsk on restarting the computer. Exit and restart the computer.

Please run System File Checker

http://support.microsoft.com/kb/929833

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

• Yes. I can download and install other updates.  Just downloaded and installed updates for Security Essentials and Bing v1.3.1
• Service Pack 1 is installed
• Trouble Shooter run but the Windows Update attempt failed again at the Download stage after 11% downloaded
• Ran msconfig and set up to do a clean Boot OK.  Attempted another update and this time after 11% download the download just hung and did not go any further than 11% without displaying a failure message.
• At this stage coincidentally a Malware Bytes update downloaded and installed OK
• Reset via msconfig for a normal start and Update failed as usual.
• Attempted a manual download from the Miscrosoft site and went through the Genuine Software Validation process OK, but the Download displayed the message "Update for Windows 7 for X64 based systgems (KB2923545).   My system is a Desktop 32 bit system
• The message "The update is not applicable to your computer" was then displayed.

Any further help would be appreciated.

Thanks

Chris

Hello Chris,

Thank you for posting your question on Microsoft Community Forum.

I understand that you are getting Error code 800703e6 while installing windows update KB2923545 on the computer.

I would like to know some information about the issue so that we could assist you further.

1. Are you able to install other updates on the computer?

I would suggest you to try the following steps:

Method 1

To install KB2923545, service pack 1 should be installed on the computer. To check if SP1 is installed on the computer.

How to check service pack 1 installation status on the computer.

https://social.technet.microsoft.com/wiki/contents/articles/2352.how-to-check-if-service-pack-one-for-windows-7-is-installed-or-not.aspx

If Sp1 is not install, then try to install service pack 1 first then try to install KB2923545.

Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932). Install according to 32 bit or 64 bit system type.

http://www.microsoft.com/en-au/download/details.aspx?id=5842

If Sp1 is already installed on the computer than try to follow the steps given below.

Method 2 Run Microsoft windows update troubleshooter

When you try to install the latest updates from Windows Update, you will sometimes receive an error message.

http://windows.microsoft.com/en-au/windows/troubleshoot-problems-installing-updates#1TC=windows-7

Method 3 If the troubleshooter does not resolve the issue follow these steps.

Follow the steps

a) Click on “Start” and type “cmd” (without the quotations).

 b) When you see the “cmd” icon, Right Click on it and select “Run as administrator”.

 c) On the open Command Prompt window copy and paste the commands (all at once) –

 net stop wuauserv

 net stop cryptSvc

 net stop bits

 net stop msiserver

 ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

 ren C:\Windows\System32\catroot2 catroot2.old

 net start wuauserv

 net start cryptSvc

 net start bits

 net start msiserver

 pause

d) Wait for the process to complete.

e) Close the Command Prompt.

Now, go to Windows Update and try installing the updates

Method 4 if the above steps does not resolve issue follow these steps:

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

Step 1

Try to manually install KB2923545 in clean boot state.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Step 2

Download and install the update manually from Microsoft website.

http://www.microsoft.com/en-ph/download/details.aspx?id=41972

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you