WiFi Connection Issues: 5Ghz band not found? How do I determine wifi settings & limitations

Anonymous
2014-01-02T23:30:50+00:00

Bought a new laptop and have been setting it up with a wifi dual band router.  My issue is that Band A at 2.5Ghz connects anywhere in the house, but the 5Ghz band cannot even be found.  Working the problem with my router settings and support.

Laptop: HP Pavillion TS 15 Notebook 15-n088ca with Windows 8.1 (fully updated) & WiFi

Router: D-Link Wireless AC1000 Dual Band Router DIR-820L with 2.5GHz and 5GHz bands.

The 2.5ghz band is discoverable and connects fine, and works anywhere in the house. The 5GHz Band is not even discovered, doesn't show up on the list. [A new Galaxy Tablet did find the 5GHz Band but was very weak].

How do I find out if there are limitations on my Notebook pc regarding 5GHz bands? Can they be updated? Are there other solutions?

I have been on the Router support site, and one of the issues mentioned was a limitation on the pc to recieve 5GHz. (Which I wish I knew before I bought the router at the same time as the pc)

Any help would be appreciated, Thank You.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-01-03T15:31:24+00:00

Hi Richard,

I have searched for information about the wireless adapter installed in your computer and found that your wireless adapter has 802.11n standard, which supports 5GHz bandwidth.

unfortunately, I was unable to find the Wireless adapter make and model. Let us know the make and model of the Wireless adapter.

While you reply, check if these settings help.

  1. Go to Desktop mode
  2. Select Charms > Settings > PC Info
  3. Click Device Manager (located in the top left of screen)
  4. Click the > sign to expand the Network adapters entry.
  5. Right-click the wireless adapter and click Properties.
  6. Click the Advanced tab, click 802.11n mode, under value Select Enable.

Hope the information provided is helpful. Do reply, if you need further help.

Was this answer helpful?

500+ people found this answer helpful.
0 comments

54 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-03-31T03:49:59+00:00

    It doesn't work for me here lets me send you the picture in gyazo

    https://gyazo.com/66b4437bebaf89867bd6cbb83c46b1aa

    https://gyazo.com/a22d24280a109febc7cbd344c149695f

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-03-04T03:24:12+00:00

    I have a similar issue. I have multiple laptops with AC capabilities, one desktop with AC adapter and AC wireless router. The desktop will not see the N or AC at all when switching to it and all other devices work fine. I even changed the AC adapter in my desktop.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-10-24T15:11:48+00:00

    Hi Richard,

    I have searched for information about the wireless adapter installed in your computer and found that your wireless adapter has 802.11n standard, which supports 5GHz bandwidth.

    unfortunately, I was unable to find the Wireless adapter make and model. Let us know the make and model of the Wireless adapter.

    While you reply, check if these settings help.

    1. Go to Desktop mode
    2. Select Charms > Settings > PC Info
    3. Click Device Manager (located in the top left of screen)
    4. Click the > sign to expand the Network adapters entry.
    5. Right-click the wireless adapter and click Properties.
    6. Click the Advanced tab, click 802.11n mode, under value Select Enable.

    Hope the information provided is helpful. Do reply, if you need further help.

    This fix does not work with a Toshiba laptop running Windows 8.2. Was able to enable 802.11n, the 5 g network is not found.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-10-14T01:53:45+00:00

    I did  all these steps and can still only see my 2g wifi on my laptop. I have a  acer aspire e17

    Was this answer helpful?

    0 comments