WiFi Connection Issues: 5Ghz band not found? How do I determine wifi settings & limitations

Anonymous
2014-01-02T23:30:50+00:00

Bought a new laptop and have been setting it up with a wifi dual band router.  My issue is that Band A at 2.5Ghz connects anywhere in the house, but the 5Ghz band cannot even be found.  Working the problem with my router settings and support.

Laptop: HP Pavillion TS 15 Notebook 15-n088ca with Windows 8.1 (fully updated) & WiFi

Router: D-Link Wireless AC1000 Dual Band Router DIR-820L with 2.5GHz and 5GHz bands.

The 2.5ghz band is discoverable and connects fine, and works anywhere in the house. The 5GHz Band is not even discovered, doesn't show up on the list. [A new Galaxy Tablet did find the 5GHz Band but was very weak].

How do I find out if there are limitations on my Notebook pc regarding 5GHz bands? Can they be updated? Are there other solutions?

I have been on the Router support site, and one of the issues mentioned was a limitation on the pc to recieve 5GHz. (Which I wish I knew before I bought the router at the same time as the pc)

Any help would be appreciated, Thank You.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2014-01-03T15:31:24+00:00

Hi Richard,

I have searched for information about the wireless adapter installed in your computer and found that your wireless adapter has 802.11n standard, which supports 5GHz bandwidth.

unfortunately, I was unable to find the Wireless adapter make and model. Let us know the make and model of the Wireless adapter.

While you reply, check if these settings help.

  1. Go to Desktop mode
  2. Select Charms > Settings > PC Info
  3. Click Device Manager (located in the top left of screen)
  4. Click the > sign to expand the Network adapters entry.
  5. Right-click the wireless adapter and click Properties.
  6. Click the Advanced tab, click 802.11n mode, under value Select Enable.

Hope the information provided is helpful. Do reply, if you need further help.

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  1. Anonymous
    2018-08-04T14:42:50+00:00

    Hi Richard,

    I have searched for information about the wireless adapter installed in your computer and found that your wireless adapter has 802.11n standard, which supports 5GHz bandwidth.

    unfortunately, I was unable to find the Wireless adapter make and model. Let us know the make and model of the Wireless adapter.

    While you reply, check if these settings help.

    1. Go to Desktop mode
    2. Select Charms > Settings > PC Info
    3. Click Device Manager (located in the top left of screen)
    4. Click the > sign to expand the Network adapters entry.
    5. Right-click the wireless adapter and click Properties.
    6. Click the Advanced tab, click 802.11n mode, under value Select Enable.

    Hope the information provided is helpful. Do reply, if you need further help.

      I have NO IDEA how to do ANY of these things !!!   #1 , you say to " Go to DESKTOP mode " . I'm lost right there !!! I have NO idea how to go to Desktop mode . Needless to say I'll have the SAME problem with EVERY SINGLE ONE of the rest of your steps !!! I do NOT possess the computer knowledge to perform these actions !!! SORRY !!!

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  2. Anonymous
    2016-01-24T14:57:34+00:00

    Unfortunately your Realtek  RTL8188EE  wireless lan  is a single band device. It does not operate in the 5Ghz band.

    My reference information came from information published by Realtek.

    http://www.realtek.com.tw/products/productsView.aspx?Langid=1&PFid=48&Level=5&Conn=4&ProdID=272

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  3. Anonymous
    2014-02-02T21:59:50+00:00

    Thanks Babu,

    My problem was not fixed yet. I am talking with Dell community as i do not have valid support from Dell. Also i did a test using a WUSB600n Usb linksys wi-fi card. and it  connect only to 2.5Ghz network.

    Wilson

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  4. Anonymous
    2014-01-27T16:57:26+00:00

    Hi Jonathan,

    I am glad that information provided was useful. In case you face any other issues with Windows in future, you may post in this community. Thank you for contacting Windows Community.

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