BH-940 Purity Pro wont charge anymore.

Anonymous
2013-11-24T10:17:51+00:00

I recently purchased the Nokia Monster Purity Pro's in Aug 13 and have been charging them acording to the recommendations from the instruction booklet. Recently as I was wearing them the voice promtpted that my battery was low. I then charged, or thought I was charging them to use again. Once completed I put them on and I got the same message again. I tried the wall outlet, and computer, both have failed to charge the headphones.

           When I plug in the headphones the led indicator goes on for about 30 seconds then switches off, not sure if that indicates anything, I know they have a 12 month warranty on them and when trying to find contact details I get brought to this discussion forum. I am assuming that they want me to use this as a first stop. Any help will be appreciated. Thank you

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2014-02-25T12:19:58+00:00

    I've had this problem too. Currently with Nokia Care for repair. Was told it would take 3-4 weeks for repair!

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  2. Anonymous
    2015-03-28T14:04:17+00:00

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  3. Anonymous
    2014-05-25T09:02:21+00:00

    I have this same problem. Strange because I have barely used it though its a few months old and Nokia care in Nigeria has refused to fix it. They seem not to know how and have refused to receive the set from. What am I supposed to do now?

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  4. Anonymous
    2014-03-08T14:33:41+00:00

    7lucky7,

    Try to reset the pairings:

    1 Switch the headset on, and press and hold the bluetooth button for 2 seconds. The headset goes into pairing mode.

    2 Press and hold the multifunction key < and bluetooth button and for 2 seconds. The red and green indicator lights flash, and all the pairings are cleared. The headset switches on, and goes into pairing mode.

    If this fails to fix the issue, you can send the device to a Nokia Accedited Care Centre to get it serviced.

    Good luck

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  5. Anonymous
    2014-06-17T18:13:26+00:00

    I think that for being such a large company, Nokia really lacks the availability of customer service it should provide. I posted an issue with my product in Nov 13 and still have not yet recieved any answer from a Nokia representaive. This is a huge dis-service to their customers. The Nokia support webiste is not friendly and seems that it purposefully ensures that you cannot make contact with them regarding anything. I will never buy a Nokia product again, these $300 headphones are useless now. I will make sure to post reviews as much as I can about the issue I have had with Nokia.

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