Windows 8.1 computer shuts down unexpectedly.

Hi Anannya,

I have a same problem but, please analyze my unexpected shutdown please?

Log Name:      System

Source:        User32

Date:          11/22/2014 3:36:07 AM

Event ID:      1074

Task Category: None

Level:         Information

Keywords:      Classic

User:          WIN8\JazzeeRae

Computer:      Win8

Description:

The process C:\Windows\Explorer.EXE (WIN8) has initiated the power off of computer WIN8 on behalf of user Win8\JazzeeRae for the following reason: Other (Unplanned)

 Reason Code: 0x0

 Shutdown Type: power off

 Comment: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="User32" Guid="{b0aa8734-56f7-41cc-b2f4-de228e98b946}" EventSourceName="User32" />

    <EventID Qualifiers="32768">1074</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2014-11-21T19:36:07.958529500Z" />

    <EventRecordID>18164</EventRecordID>

    <Correlation />

    <Execution ProcessID="376" ThreadID="504" />

    <Channel>System</Channel>

    <Computer>Win8</Computer>

    <Security UserID="S-1-5-21-273920562-296948891-4285719235-1001" />

  </System>

  <EventData>

    <Data Name="param1">C:\Windows\Explorer.EXE (WIN8)</Data>

    <Data Name="param2">WIN8</Data>

    <Data Name="param3">Other (Unplanned)</Data>

    <Data Name="param4">0x0</Data>

    <Data Name="param5">power off</Data>

    <Data Name="param6">

    </Data>

    <Data Name="param7">Win8\JazzeeRae</Data>

  </EventData>

</Event>

So those of us who do not know how to fix our own computers are just out of luck??  I've tried some of the stuff here that I know how to do.  I've had two professional IT people look at my laptop and they don't know what to do either.  So here I am with a brand new Dell laptop that won't function for work or personal use.  If I manage to finish this paragraph without it shutting down it will be a miracle. 

Can we undo the 8.1 update?  It would seem all of us started having a problem after that.  Why do some people not have an issue with the update and others do?  Or is it only a matter of time before everyone will have a problem. 

Please do something soon.  I cannot afford to go out and buy something else right now to replace this.  I will certainly think twice before making my next purchase now.

BIOS is clean. Picked it clean to the bone. Also, how do I "make" a thread like this? I see no option to do so. Microsoft has a terribly user-unfriendly website.

No need for more detail yet just link back here. Check the bios for a restart timer.

In the new thread say you split it for here. Its easier to keep track and you will get more people helping

Oh boy. I'll do that in the morning. It's late and any new thread I make would contain far greater detail.