Windows store not working surface rt

Anonymous
2014-02-02T04:08:08+00:00

I can open the store.  When I first open it after a reboot I see it saying Disney Match installing.  Must be something my kid tried to install.  Then it kicks back to start screen.  When I open again.  I cannot click on anything. The store seems to lock.  Not everything loads.  The trending and new and rising columns are there but none of the graphics load.  When I go to settings it says that settings can not be loaded at this time.

If I log in under another user that is set up on this surface the store works fine.

Basically, under the main user the Store does not work.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-04-24T10:08:44+00:00

I have a fix!!!!! (for Windows Store not loading, just spinning with no end in sight)

I saw how making a new account would make the store work, and sometimes one account on a PC would work and another one wont. Thats because the Cache to the store is corrupted. Its a very easy fix, although you will need a little knowhow. 

  1. First thing you're going to need to restart your machine so none of the files are in use, when Windows restarts don't open the store!!!
  2. search in the charms bar for: Folder Options click it and in the second tab in folder options (view tab) click "show hidden files, folders, and drives"
  3. After you can see the hidden files open the file explorer go to your C:\ 

navigate to this folder c:\users(your name)\AppData\Local\Packages\WinStore_(a bunch of letters)\LocalState\Cache\

  1. now I would say delete everything in this folder but just to be safe make a new folder on the desktop and move EVERYTHING there, should be a bunch of numbered folders starting with 0 and a file called cachemetadata.dat MOVE OR DELETE IT ALL!!! now try and open the store again, the store should make fresh files and now open (after a little time wait a few seconds)

it worked for me on BOTH of my machines and I REALLY need to hear back from you guys if this works. If it does work than I/we can contact Microsoft to make a fix that will delete this folders contents and help thousands...

I know just from searching I have found DOZENS of web pages that people are screaming for a fix for this... and me being one guy that it happened on not one, but TWO machines it was something that needed attention... all it took was 2 hours of poking and moving files to find, I have not a clue what Microsoft is doing and why they couldn't have found this... (if it works for you ;)

my name is Dustin I do computer repairs out of my home in Adams MA I love computers, it's my hobby and (trying) to make it my full time job... let me know if I can help you any more!

Dustin Stone

******@live.com

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  1. Anonymous
    2014-03-09T03:18:33+00:00

    They sent me a new surface. Still think there has to be an easier solution, but guess not. Cal tech support, jump through the hoops and get a new surface. Just set up everything to sync before you activate new one.

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  2. Anonymous
    2014-03-08T23:48:04+00:00

    Hi, I'm having the same problem.  I have a Surface 2. I've tried all three methods to no avail.  What else can I do?

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  3. Anonymous
    2014-02-03T23:10:04+00:00

    Tried method 1 already.  Method 2 did not seem to do anything, have same issue.  Phone support was worse than worthless.  Phone tech people need to have some more training.  The guy supporting me originally thought I could just uninstall the Store.  Then he didn't even understand that I needed a key to unlock drive in order to run a refresh.

    Refresh wont work either.  Tech support gave up and is sending me a new surface.  Would love to know the issue and solution in cast this happens again.

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  4. Anonymous
    2014-02-03T02:18:53+00:00

    Hi BFuentes,

    Thank you for the detailed information.

    Are other apps working fine?

    You can refer to these methods in the order in which they are presented and check. The following methods should fix the issue by resetting and re-registering the Windows Store.

    Method 1:

    If you can use your Microsoft account to sign in to other apps or services, you can try clearing the cache for the Windows Store on your PC**.**Refer to these steps to reset Windows Store and check if it helps.

    a. Press Windows key + r

    b. Type wsreset.exe and press Enter.

    Method 2:

    If the issue still persists, re-register the Store App and check.

    a. Press “Windows Key + Q” button from the keyboard.

    b. Type “Command Prompt” without quotes in the search box.

    c**.** On the left pane, right click on the “Command Prompt” option and select “Run as Administrator”.

    d. Run the following command, restart the computer and check

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage-DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    Refer to: http://blogs.msdn.com/b/notime/archive/2013/10/21/10458031.aspx

    You can also refer to:

    Why can't I sign in to the Windows Store?

    http://windows.microsoft.com/en-US/windows-8/why-sign-in-windows-store

    Hope this information helps you. Please do let us know if you need further assistance, we’ll be glad to assist you.

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