*Original Title: imaging devices missing in device manager and webcam not working imaging devices missing in device manager and webcam not working HI, Iam using DELL INSPIRON 15R 5520, windows 8.1 64 bit. Last day when i clicked on the camera tile it said 'to get started, connect a camera' and i found out that none of my apps and desktop applications could use the webcam.Each time i get an error massage saying camera not detected.My webcam used to work perfectly till then. And the 'imaging devices' entry is missing in device manager.

Hello Prudhvi, Thank you for posting your query in Microsoft Community. Sorry to know you are facing inconvenience with the web camera not working on the computer. I can understand how frustrating it could be when computer and connected devices don't work as expected. This issue could be because of the driver for the device is corrupt or needs to be updates. Please help me with the following information: What is the make and model of the web camera? Have you made any recent changes to the computer prior to this issue? Do you get any error code, if so what is the exact error code? 4. Do you see a yellow exclamation mark in device manager for camera device in device manager? 5. Is the web cam integrated with computer or are you using an external web cam? 6. If you are using external webcam, what is the make and model of the webcam? Method 1: Try running the Hardware and devices troubleshooter by following steps below: 1. Press “Windows Key + R”, type Control Panel. 2. Then type “Troubleshooter” in the Search box and hit enter. Select “Hardware and Sound” from the Troubleshooter Window. Select “Hardware and Devices”. Camera app and webcams help Refer (If you have problems with your webcam) http://windows.microsoft.com/en-us/windows-8/camera-app-faq If you are using a internal webcam, run the Diagnostics for Webcam Issues Webcam Diagnostics http://en.community.dell.com/support-forums/laptop/w/laptop/3557.webcam-diagnostics Also refer to the article: Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software http://www.dell.com/support/Article/us/en/04/SLN85507/EN#Troubleshooting-Webcam-Issues Method 2: Step 1: I suggest you to visit the computer manufacturer website and install the latest webcam drivers. http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15r-5520/drivers Steps 2: If webcam drivers are not available for Windows 8.1, you can install download Windows 7 driver and install it in compatibility mode. Refer to the help link to install the drivers in compatibility mode. http://windows.microsoft.com/en-IN/windows-8/older-programs-compatible-version-windows Hope this information helps, please reply with the status of the issue and the required information for any further assistance.

Hi, Glad to hear that your issue is resolved. If you have other concerns, feel free to post anytime. Regards.

Hi, The problem was on my Nextbook tablet and it is now gone and has been replaced with one that is working just fine. Thank you so much for your concern.

Web camera not detected, imaging devices missing in device manager and webcam not working

Answer accepted by question author

Anonymous

Hello Prudhvi,

Thank you for posting your query in Microsoft Community.

Sorry to know you are facing inconvenience with the web camera not working on the computer. I can understand how frustrating it could be when computer and connected devices don't work as expected.

This issue could be because of the driver for the device is corrupt or needs to be updates.

Please help me with the following information:

What is the make and model of the web camera?
Have you made any recent changes to the computer prior to this issue?
Do you get any error code, if so what is the exact error code?

4. Do you see a yellow exclamation mark in device manager for camera device in device manager?

5. Is the web cam integrated with computer or are you using an external web cam?

6. If you are using external webcam, what is the make and model of the webcam?

Method 1: Try running the Hardware and devices troubleshooter by following steps below:

1. Press “Windows Key + R”, type Control Panel.

2. Then type “Troubleshooter” in the Search box and hit enter.

Select “Hardware and Sound” from the Troubleshooter Window.
Select “Hardware and Devices”.

Camera app and webcams help

Refer (If you have problems with your webcam)

http://windows.microsoft.com/en-us/windows-8/camera-app-faq

If you are using a internal webcam, run the Diagnostics for Webcam Issues

Webcam Diagnostics

http://en.community.dell.com/support-forums/laptop/w/laptop/3557.webcam-diagnostics

Also refer to the article:

Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software

http://www.dell.com/support/Article/us/en/04/SLN85507/EN#Troubleshooting-Webcam-Issues

Method 2:

Step 1: I suggest you to visit the computer manufacturer website and install the latest webcam drivers.

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15r-5520/drivers

Steps 2: If webcam drivers are not available for Windows 8.1, you can install download Windows 7 driver and install it in compatibility mode. Refer to the help link to install the drivers in compatibility mode.

http://windows.microsoft.com/en-IN/windows-8/older-programs-compatible-version-windows

Hope this information helps, please reply with the status of the issue and the required information for any further assistance.

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Web camera not detected, imaging devices missing in device manager and webcam not working

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