\System\SysMenu.dll The specified module could not be found

Anonymous

I've just updated to 8.1 and am now getting notification that "...\System\SysMenu.dll The specified module could not be found." I'm not finding anything on the internet about this. Is this a known issue or did I just inform you?

Help is appreciated.

snick5908

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Microsoft technical support have solved this problem for me. I'm not sure what they did as they logged in remotely to my computer. But if you are having this problem as well it might be worth giving them a call :)

Hi Kim,

Here is the solution:

1st: Download Auto Runs.

Click Here:

http://download.sysinternals.com/files/Autoruns.zip

Link basis: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

2nd: Find the yellow highlighted Image Paths that ends with sysmenu.dll. Usually you can locate those image paths from Scheduled Task.

3rd: Right click then delete.

4th: Try to find all yellow highlighted Image Paths that ends with sysmenu.dll from "Everything tabs, delete them.

NOTE: Carefully choose image paths that ends sysmenu.dll only, if you deleted paths that are not high lightened then it might cause some trouble booting your PC.

5th: Reboot Computer

6th: Wait at least 5 minutes to confirm that the issue has been resolved. (sysmenu.dll usually appears within a minute from rebooting the computer. )

Hope it helps :)

J.A. Tan

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Anonymous

Hi Valentina,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

1. Are you facing the same issue?

2. Did you make any changes prior to this issue?

This issue occurs if the system file is corrupted or damaged.

I would suggest you to run System File Checker.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

https://support.microsoft.com/en-us/kb/929833?wa=wsignin1.0

I would also suggest you to Run DISM or System Update Readiness tool

Windows corruption errors may prevent Windows updates and service packs from installing. For example, an update might not install if a system file is damaged. The DISM or System Update Readiness tool may help you to fix some Windows corruption errors.

https://support.microsoft.com/en-us/kb/947821

Let us know the status of the issue we will be glad to help you further.

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137 additional answers

Anonymous

2017-11-15T17:53:14+00:00

Thanks for a prompt response.

Even though you suggest deleting the files but I have done several searches for it and cannot find them (I get two of the warning messages), therefore I cannot delete it.

I ran Malwarebytes and it found SMupdate2 and SMupdate3 files and quarantined them, but it made no difference. I still get the popup stating "there was a problem starting c:\Program~1\COMMON~1\System\SysMenu.dll

The specified module could not be found."

I do not have any of the problems with coupons or other popups that are mentioned in the Malwaretips site that I accessed with the link that you sent. On every startup, I get the two warnings, but so far seem to have no ill effects.

Whattya think?
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Anonymous

2017-11-15T03:23:07+00:00

Look here and hopefully this will unconfused you

https://malwaretips.com/blogs/remove-sysmenu-dll-virus/

You can also do a google search for sysmenu.dll and add to the confusion.

This file is unnecessary for Windows. Just get rid of it. The less you have the better off you are.
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