Windows 7 Video Hardware Errors, frequent crashes, screen freezes.

Anonymous
2014-01-24T22:41:50+00:00

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***EDIT: This question has been answered in this linked thread:***

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/viewsonic-vx2250wm-led-monitor-no-signal-at-times/3bd66f8c-2011-444c-8f32-5e7ab08a8f4c

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Note:  This question is a continuation of another question I asked where the person who was helping me disappeared, and no one else paid any attention to the question.  If asking another question is a violation of the windows community forums policy, please let me know.

In my last question I refined my problem down and removed the following possibilities:

-Virus/malware

-Monitor or monitor drivers

-Cables

-Windows updates

-Audio drivers

-Older graphics drivers simultaneously installed or other extra installed unnecessary drivers

-Graphics card position in computer

-Computer memory issues

I have the following information regarding the problem:

Screenshot of error report:  http://postimg.org/image/ot731vgmd/

Error report dump files and data: http://www62.zippyshare.com/v/58929113/file.html

I am trying to figure out right now if something is physically wrong with my graphics card, if I have a driver issue, or something else.

Is it possible my graphics card is not receiving enough power?

The card, a 1 month old Nvidia GTX 650, is installed with the latest safe driver while the crashes are happening.  Should I try reverting to an older driver?

Any help is greatly appreciated.

Edit:  Just tried to uninstall the current driver of my graphics card.  Halfway through the uninstallation process I was asked to restart my computer.  After restarting my screen loses input before even getting close to letting me log in.  Can't even access the computer any more.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-03-02T11:44:30+00:00

    I don't think last time I uninstalled the integrated card driver I actually uninstalled the ATI manager, so thanks for suggesting that I will try it.

    I do reboot whenever a system change requires it.  I might put it off for a couple hours... but I get around to it.

    I'm disappointed MSI Afterburner doesn't record the voltage over time.  I really want to eliminate my PSU as the possible problem.

    Should my card not be hitting 99% while playing games?  Is this something I should be worried about?

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  2. Anonymous
    2014-03-02T05:47:15+00:00

    If it weren't for the fact that you also have a problem outside games I would suggest not using FO-NV

    as your testing game because Bethesda games are a bit notorious for crashing for various reasons.

    FO-NV is generally pretty stable compared to Oblivion and especially FO3 though. I'm pretty much out of ideas where to look next.

    "I think I actually tried uninstalling the ATI drivers a long time ago when this problem first started occurring (with no luck of course)."

    They must still be in there if the integrated graphics is working, but you may have to be running on the Nvidia card to unisntall them.

    There should be an  - AMD Catalyst Install Manager, in Programs and Features.

    After opening use the Uninstall Manager > Custom option to make sure it uninstall all the

    AMD/ATI graphics driver components. You could also try uinstalling while in Clean Boot.

    More here -

    "I reboot about once a week."

    If you do this as an 'extra' it should be OK, but you should also reboot after making changes to system settings, or installing software, or updates even when not prompted to do so.?

    "I once disabled some apple related services during troubleshooting and Itunes refused to work for weeks."

    If you are still using I-tunes then you don't want to disable the Service. I was thinking that as you were

    not using Bonjour that you may not be using i-tunes . I don't use this stuff myself, so was only guessing.

    • I forgot to look at the Afterburner log, and assumed your card would monitor voltage as does my

    AMD card, but I just  checked with my GTX560ti machine and there is no voltage optio, so

    out of luck there, I guess.

    The clock speeds look good. Switching from 2D to 3D speeds, and no worries about the temps.

    I just had a run around FO-NV on the Nvidia machine and found the gpu use to be lower than

    with your GTX650, which hits 99% use now and then.

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  3. Anonymous
    2014-03-01T11:33:03+00:00

    Just crashed again :(

    My memory is failing me right now, but I think I actually tried uninstalling the ATI drivers a long time ago when this problem first started occurring (with no luck of course).  I will give my card some time out of the computer and then try again.  Il make sure to do a clean uninstall so that the only driver on my computer is for the Nvidia card.

    Next time I have my card in I will check BIOS to see if I can enable my integrated to run while the Nvidia is in.

    I just went into services and disabled print spooler, and Apple Mobile Device.  Hopefully this won't cause any problems, I once disabled some apple related services during troubleshooting and Itunes refused to work for weeks.

    Thanks for the tips on update services, I'm going to do some tweaking.

    Are you able to tell anything useful from the Log created by MSI Afterburner?  Does the voltage over time look ok?

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  4. Anonymous
    2014-03-01T10:05:01+00:00

    Keeping fingers crossed that  your card stays stable. One more thing -

    • My current machine is the first I've had with integrated graphics, and I didn't really pick up on yours

    using an ATI/AMD Integrated graphics.

    The Intel Integrated graphics drivers don't seem to conflict with the drivers for my AMD card, but

    in your case I would probably be inclined to uninstall the ATI/AMD graphics drivers.

    They may be conflicting with the Nvidia drivers, as evidenced by the second error message, and may

    have been the source of you problems all along.

    I failed to mention that you should be able to enable and disable the Integrated graphics in BIOS.

    • With my machine if I enable the integrated and disable the card in Device Manager when I reboot it

    stays on Integrated, but different motherboards have different ways, and  this may also have something

    to do with the Integrated graphcis not showing when your GTX650 is active. Just a guess.

    • The first error message is what I get when I re-enable my AMD card after a reboot or shut down if I

    have disabled it to force the use of the Intel HD graphics.

    This does not happen if I re-enable the card before shutting down as the drivers are still loaded.

    "How would I know which disk "Device\Disk5\DR8 (24-12-2013)" is?  "

    Disk 5 should pertain to the port you plug the HDD cable into on the motherboard. If you had

    more than one HDD is would show Disk x. Don't really know what DR8 relates to.

    "And what exactly are paging errors?"

    • Top secret. I'd have to kill you if I told you.     Nah! -

    I had a look, and it's probably just another thing that happened as a result of whatever it is that

    has been causing the crashes and BSOD's.

    Quote from another site -

    "At it's most basic, the error means that your PC asked for a page of memory in order to continue, and the page was not available. Windows was unable to continue with the processes it was running, and crashed with a BSOD."

    You've got some Services running that you may be able to disable or at least Stop if you're no longer

    using them. Maybe the Apple Mobile Device, I-pod service ? If you don't use a printer you can disable

    the Print Spooler. You may be able to identify other running services that you don't need.

    The fewer processes running in the background the better for gaming performance.

    Note that if you disable or stop a Service that is needed you will usually get an error message that

    specifies the Service you need to re-enable or start.

    You could also uninstall the Nvidia Updater (we macho gamers do our own search of the Nvidia site

    and download ourselves - Don't we....).

    You can do similar with other software that has an auto update feature (Skype).

    Either disable the option in the software options or via Services, or the Startup tab in  msconfig.

    These auto update services can cause games to crash if you are on line and they decide it's time to check for an update.

    Obviously your Anti-Virus is a exception. I also let Adobe Flash inform me, but don't I let anything

    install updates automatically. Including Windows Updates.

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  5. Anonymous
    2014-03-01T06:43:07+00:00

    Alright, this reply pertains to both of your posts.

    First off, here is the full Speccy url taken with my GTX 650 as the card being used:

    http://speccy.piriform.com/results/rOdiQYuLJqunxpPipgQH2bS

    I tried the test you suggested, where I first try putting my GTX 650 in the computer but not plugging it in to power.  When I turned on the computer I get input from my integrated card just fine, no crashes or anything.  The one weird thing that was very noticeable was that the fan on my GTX 650 went into overdrive.  It sounded like it was running at triple its normal capacity (even though it wasn't supplying any output to my PC).  I have no idea why this happens, I even tried turning off the computer and booting again with the same result.

    I then tried plugging in the power to the GTX 650 as you suggested, while still keeping the DVI cable on the integrated card output.  With this arrangement I cannot get any output from the integrated card.  Booting up the computer gives no input to my monitor.  However if I change the DVI cable to the output from my GTX 650, output is fine.  It seems my computer automatically defaults to my GTX 650 over my integrated, when both are connected.  It just ignores the integrated card in this arrangement.

    When I look at the device manager I cannot see the integrated card drivers at all, just like Speccy can't.  MSI Afterburner can only see one card as well.

    When I first booted running with the GTX 650 and got into my desktop, I received the following error message:

    Maybe this is because when my computer starts, it still tries to run the drivers for my integrated card?

    At this point I downloaded and installed driver 314.22 for my Nvidia card, as well as MSI Afterburner.

    When I rebooted to get the driver working, I received this error message upon reaching the desktop, somewhat similar to the last one:

    However everything was still running fine, so I opened up MSI Afterburner and set it to record data.  I then started up Fallout New Vegas to put some stress on the card and played for about 15 minutes.  After this I stopped the data recording.  The file with this data is here:

    http://www16.zippyshare.com/v/17476690/file.html

    Just a note, while my GTX 650 was running, I checked the screen refresh rate settings.  Doesn't look like I can raise the hertz above 60 without changing to a worse resolution and/or other color settings.

    I'm disappointed that nobody has been able to help me with the dump files.  I even sent them via private message and the guy never got back to me.  I feel like a jerk opening a third thread just because I want someone to help me, so I will wait a little longer and work with this thread before I make a 3rd.

    I ran chkdsk on my hard drive this morning, took about 4 hours.  I actually wasn't at my computer most of the time it was running, but I did see that there were no bad sectors.  There was some free space reallocation.  I didn't see the final results, I'm assuming if something is actually wrong I would have been told upon entering desktop afterwards?  I came back and my computer was just on the log in screen.

    How would I know which disk "Device\Disk5\DR8 (24-12-2013)" is?  And what exactly are paging errors?

    How concerned about the motherboard error should I be?  That sounds pretty serious.

    Thanks for letting me know about Bonjour and Hotspot Shield.  Forgot I had either of those, both of which I don't need.  I uninstalled them so I shouldn't have any more problems there.

    I disabled windows indexing and rebooted, so hopefully I won't have any more issues with that.

    As of now, my PC has been running for about 2 hours... no crashes yet.  Maybe the 314.22 driver is working.  It also occurred to me that last time I edited the registry for TDR, I didn't reboot (stupid), so the effects of that edit never occurred until now.  Maybe that helped.  I'm hoping my computer will stay on just fine and not crash, if it does for a couple days I will try installing the newest Nvidia driver for my GTX 650 and see what happens.

    Thanks again!

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