How to contact the Microsoft Chat Support with a Service Request Number?

Anonymous
2014-07-31T11:47:14+00:00

I used live chat for Microsoft Support, and I would like to access the chat again. I have been emailed a Service Request Number for the conversation; the email tells me I can use it for future reference or to reconnect with Support. But how do I do that?

Original Title: Using a Service Request Number

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-08-01T09:25:02+00:00

Hi JDNaman,

Thank you so much for posting your query on this forum. I’ll help you with this query.

I understand that you had contacted the Microsoft Chat Support in the past and you have received an email with a Service Request Number from Microsoft Support and would like to contact the Chat Support again.

To contact the Chat Support, you may click on the link given below and then follow the on-screen instructions. Provide all the required information as when it prompts you to enter and you should be getting an option to select the Chat Support.

Help us get you to the right Answer Tech

By the way, let me ask you – Do you face any technical issue with your Windows Operating System? If yes, to get the support on that, you may also post your query on this forum and we’ll be glad to assist you with it.

Hope this is helpful.

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Anonymous
2014-08-02T20:04:57+00:00

Hi,

You can only review the previous chat if you saved it.

Call Microsoft Customer Service direct - 1-800-642-7676 - hours 5 AM

til 9 PM PST time (USA) - Saturday and Sunday, 6:00 AM – 3:00 PM

PST time (USA). In Canada, call (877)568-2495.

Contact Microsoft Customer Service

http://support.microsoft.com/kb/295539

Microsoft Support - Contact Us

http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Phone Numbers for Microsoft Technical Support

http://support.microsoft.com/kb/319726/en-us

Microsoft - Contact Us by Email

http://support.microsoft.com/contactus/cu_sc_selector_email?ws=support%2csupport

Windows 8.1 Solution Center - there are options and a "Get live help"

http://support.microsoft.com/find-solutions/windows/windows-8-1/

Windows 8 Solution Center - there are options and a "Get live help"

http://support.microsoft.com/gp/windows-8

Windows 7 Solution Center - there are options and a "Get live help"

http://support.microsoft.com/ph/14019

Microsoft Solution Centers - Select Product

http://support.microsoft.com/select/?target=hub

Answer Desk

http://answerdesk.microsoftstore.com/?&partnerid=store&rejoin=0&psrc=s2&entryid=s2&campaign=s2_redirect&WT.mc_id=s2_redirect

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

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  1. Anonymous
    2018-03-09T18:48:42+00:00

    Hi,

    Unfortunately we are mostly volunteers we have no direct connect methods to higher level support except those available to all consumers. So you will need to re-contact Microsoft

    Support using the same method you previously used or those in the 2nd section below.

    The Microsoft Community is a peer review technical support site for Windows

    and some other Microsoft products. This is a question and reply/answer format

    and offers no real time assistance.

    To ask a question in a Technical Forum select the proper one here :

    Microsoft Community - Forums

    http://answers.microsoft.com/en-us

    Please provide all the information we need to help us help you.

    How to ask a question

    http://support.microsoft.com/kb/555375

    If you need real time help then you will need to choose another support option.

    Call Microsoft Customer Service direct - 1-800-642-7676 - hours 5 AM

    til 9 PM PST time (USA) - Saturday and Sunday, 6:00 AM – 3:00 PM

    PST time (USA). In Canada, call (877)568-2495.

    Contact Microsoft Customer Service

    http://support.microsoft.com/kb/295539

    Microsoft Support - Contact Us

    http://support.microsoft.com/contactus/?ws=support#tab0

    Windows - Help & Support <- all versions (see "Trending Topic")

    http://windows.microsoft.com/en-us/windows/support#1TC=windows-10 

    Windows 10  - Search Support

    https://www.microsoft.com/en-us/newsearch/result.aspx?q=windows%2010

    Windows 8.1 - Categories

    http://windows.microsoft.com/en-us/windows/windows-help#windows=windows-8

    Windows 8 - How-to

    http://support.microsoft.com/gp/windows-8

    Windows 7 - Categories

    http://windows.microsoft.com/en-us/windows/support#1TC=windows-7

    Answer Desk

    https://support.microsoft.com/en-us/contactus/

    Disability Answer Desk

    https://support.microsoft.com/en-us/accessibility/disability-answer-desk

    For anyone outside the USA they would need to contact Microsoft Support

    and/or Customer Service for the Country/Region they live in.

    Global Customer Service Phone Numbers

    https://support.microsoft.com/en-au/help/13948/global-customer-service-phone-numbers

    Microsoft office locations around the world (& Phone numbers)

    https://www.microsoft.com/en-us/worldwide.aspx

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

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  2. Anonymous
    2018-03-05T22:10:00+00:00

    My service number from this morning is 1417813449. I would like to resume contact.

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  3. Anonymous
    2018-02-20T17:57:26+00:00

    service request number: 1415806092

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