Asus Vivotab RT: flash doesn't work!

Anonymous

Hello,

I have a problem with my LED flash.

4 days ago I've bought Asus Vivotab RT. I've run it, updated and installed some apps from a Store.

I also made a few photos in dark to try my LED diode and flash. Everything worked fine.

On Thursday Microsoft released an Windows 8.1 RT update. I couldn't wait for install it.

After the installation my OS works fine but the only problem was that I had to reinstall apps from Store because all my apps had been in Czech and changed language to English.

But yesterday I wanted to take a photo at night and there was no flash, my photo was dark. I tried different apps: from Microsoft - Camera and original from Asus - Asus Camera. I've reinstall Asus Camera many times but when I press More options there is no Asus option for flash or diode and no special effects as sepia or contrast as it had been.

I've searched on Google for similar problems and the conclusion mostly was that Asus or Microsoft has to release an update. Those questions were half year old so I'm not sure how it is with updates now.

Has anyone same problems or experience with it? What shall I do?

Do I have to return my tablet and ask for a new one?

Thank's and respond please!

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Answer accepted by question author

Anonymous

I hope this helps..

(please note that u should be doing this from the asus vivo rt assuming the asus camera app is already installed)

1. Go here:

http://support.asus.com/knowledge.aspx?SLanguage=en&p=28&m=ASUS%20VivoTab%20RT&hashedid=YLtKiymAzauHglcp

Click on download then select the OS => Windows RT
Click on the plus sign next to Utilties

You will then see the part with description "Camera flash not working..."

Go ahead and click on the first Global DLM
It will download the the rar file to the tab
extraxt the rar en then execute the camera.reg (just double click on it) and confirm when asked if you want to modify the registry etc..
reboot the tab
and then just wait..

after a while.. (it took me about 15 minutes) just start the asus camera app en open more options, you will notice the difference

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Answer accepted by question author

Anonymous

Good News! I just got another email from Asus about the flash.

Quote: We have a fix for the camera flash slated to be released this week. So if you haven't updated yet, and was concerned due to the camera issue, we have sorted it out and the camera will now work 100% with Windows 8.1 on the VivoTab RT!

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57 additional answers

Anonymous

2013-12-02T17:07:58+00:00

OK, I have some news!

ASUS technical engineer in Czech republic has replied to me and to our discussion.

He wrote me that ASUS knows about this worldwide issue of some Vivotab RT users. He could olny find an information that this issue was transmitted to Microsoft.

Looks like problem was caused by Microsoft and Microsoft has to solve it. They forgot about Vivotab RT drivers, when they released RT 8.1.

The funny thing is that Surface RT works fine.
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Anonymous

2013-12-02T19:09:14+00:00

Thank you for the news! How do I get my RT updated? Did you just look for an update or is there a link?
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Anonymous

2013-12-02T20:03:56+00:00

There is no update at this moment.

ASUS transmitted this problem to Microsoft, because Windows 8.1 RT caused that software (app) can't handle hardware (flash).

We all have to wait for Microsoft's next step, because it's not ASUS mistake.

I have no idea, when they will release an update.

I don't know, why somebody from Microsoft still hasn't answered my question or replied with information of update progress.
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