Asus Vivotab RT: flash doesn't work!

Anonymous

Hello,

I have a problem with my LED flash.

4 days ago I've bought Asus Vivotab RT. I've run it, updated and installed some apps from a Store.

I also made a few photos in dark to try my LED diode and flash. Everything worked fine.

On Thursday Microsoft released an Windows 8.1 RT update. I couldn't wait for install it.

After the installation my OS works fine but the only problem was that I had to reinstall apps from Store because all my apps had been in Czech and changed language to English.

But yesterday I wanted to take a photo at night and there was no flash, my photo was dark. I tried different apps: from Microsoft - Camera and original from Asus - Asus Camera. I've reinstall Asus Camera many times but when I press More options there is no Asus option for flash or diode and no special effects as sepia or contrast as it had been.

I've searched on Google for similar problems and the conclusion mostly was that Asus or Microsoft has to release an update. Those questions were half year old so I'm not sure how it is with updates now.

Has anyone same problems or experience with it? What shall I do?

Do I have to return my tablet and ask for a new one?

Thank's and respond please!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

I hope this helps..

(please note that u should be doing this from the asus vivo rt assuming the asus camera app is already installed)

1. Go here:

http://support.asus.com/knowledge.aspx?SLanguage=en&p=28&m=ASUS%20VivoTab%20RT&hashedid=YLtKiymAzauHglcp

Click on download then select the OS => Windows RT
Click on the plus sign next to Utilties

You will then see the part with description "Camera flash not working..."

Go ahead and click on the first Global DLM
It will download the the rar file to the tab
extraxt the rar en then execute the camera.reg (just double click on it) and confirm when asked if you want to modify the registry etc..
reboot the tab
and then just wait..

after a while.. (it took me about 15 minutes) just start the asus camera app en open more options, you will notice the difference

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Answer accepted by question author

Anonymous

Good News! I just got another email from Asus about the flash.

Quote: We have a fix for the camera flash slated to be released this week. So if you haven't updated yet, and was concerned due to the camera issue, we have sorted it out and the camera will now work 100% with Windows 8.1 on the VivoTab RT!

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57 additional answers

Anonymous

2013-12-14T13:43:41+00:00

Instead of just talking to a tech on the phone, I emailed Asus support about this problem. They have said they are aware of the issue with the flash and have notified Microsoft who is now working on a fix. Hopefully this won't take too long.
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Anonymous

2013-12-12T17:04:01+00:00

Obviously, Microsoft does not monitor this forum as my comment was made 10 days ago and they have not yet responded.
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Anonymous

2013-12-08T22:30:26+00:00

I contacted Microsoft today about this problem. My flash also does not work on my Vivo Tab after updating to Windows RT 8.1. I was told that this was not their problem, it was up to Asus to fix it. The only fix I get from Asus is being told to reset to the original software until Microsoft comes up with a fix. When I told the tech that Asus said that Microsoft needed to fix their update, I was told that Microsoft doesn't fix problems with Asus products. So I am not sure anyone is going to fix this problem with our orphaned tablets.
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