Error 0xC1900101 – 0x40017 when installing Windows 8.1

Anonymous
2013-10-24T00:28:08+00:00

Hello everyone,

We would like to thank all those who have helped us to collect data by sending us logs.  The cause for error 0xC1900101 – 0x40017 is known to be faulty drivers, however it can be difficult to identify exactly which drivers are creating the error.

Note: Please double-check the error code before reading further.  There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash.  The information in this thread is intended only for location code 0x40017.  If you are receiving a different location code, these steps are unlikely to resolve your issue.

There have been reports of a USB driver causing this error.  Until a specific USB driver can be determined as a root cause, if you receive this error, we recommend you unplug all USB devices (other than your mouse and keyboard) as a troubleshooting step and try the upgrade again.  If the upgrade is then successful, you can plug the devices back in and they should function normally.

We have identified a few drivers associated with the following hardware or software that could be causing this problem:

1.  SteelSeries – Mouse and keyboard manufacture.  The SteelSeries Engine is currently not supported on Windows 8.1.  Please see their FAQ for more info and updates.

2.  NVIDIA -- Video card manufacture.    Check to make sure you’ve upgraded to the latest video drivers.

3.  ESET - Antivirus and security-related products.  Please see the ESET Knowledgebase to learn how to safely upgrade to Windows 8.1 with ESET Smart Security or ESET NOD32 Antivirus installed.

4. Trusteer Rapport -- Credit card fraud protection software.  Trusteer recommends installing the latest update for Windows 8.1 compatibility.

If you have any of these programs installed, please let us know if disabling, uninstalling, or upgrading the software or drivers allowed you to install Windows 8.1 successfully.

We are sorry for any inconvenience and appreciate your help and understanding while we continue to investigate this issue.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2014-01-07T21:10:26+00:00

Hello,

Microsoft is aware some customers are unable to install Windows 8.1 due to error 0xC1900101 -0x40017. 

This error indicates a failure to boot Windows 8.1 occurred during the final parts of the update, causing the system to roll back to Windows 8.  The most likely cause of this error is an incompatible driver or hardware defect. Unfortunately, due to the timing of this failure, there are often no logs, crash dumps or other diagnostic information available to investigate the issue easily, which makes it difficult to determine which, if any, of the drivers or system components are causing the update to fail.

We are currently working with the companies that develop these drivers to help them update their problematic drivers whenever they are identified.  Some of the identified drivers have been listed in the original post, however due to the sheer number of drivers constantly being created by other companies all over the world, this is a daunting task.  We understand that the inability to easily identify the incompatible driver can be incredibly frustrating and we are sorry for the inconvenience. 

Make sure you’ve installed all the latest Windows Updates and latest drivers from your hardware and software manufacturers.  You can also try uninstalling any unnecessary hardware or software prior to updating to Windows 8.1.

If your hardware and software manufacturers do not have updated drivers and you are experiencing this error, the best method for upgrading to Windows 8.1 is to clean install Windows 8, and then update to Windows 8.1 before allowing any additional drivers or software to install.

To do this:

  1. Back up all of your personal documents and data to an external drive.
  2. Disconnect your computer from the Internet.
  3. Perform a clean install of Windows 8 using Windows 8 installation media (DVD or USB).  For help performing a clean install of Windows, see How to perform a clean install of Windows.

Note:  If you do not have media and Windows 8 was pre-installed on your PC, please contact your PC manufacturer for assistance.  Otherwise to get help obtaining installation media, contact Microsoft Support. 4. Once you’ve reinstalled Windows 8, change your hardware settings so that you do not automatically install driver updates.      

**>>**From the Start screen, type “System”, and then click on “View advanced system settings” in the search results.  This will open the System Properties dialog.      

**>>**Click on the Hardware tab, and then click Device Installation Settings.      

**>>**When the Device Installation Settings window appears, click the “No, let me choose what to” button, and then “Never install driver software from Windows Update”.  Click Save Changes to save the setting. 5. Reconnect your computer to the Internet. 6. Install Windows Updates.  Restart the computer when prompted. 7. Open Windows Store and install Windows 8.1. 8. Afterwards, be sure to restore your hardware settings so that your device drivers once again install automatically.  (Repeat Step 4, but restore this setting to “**Yes, do this automatically (recommended)”**and Save changes.)

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  1. Anonymous
    2013-11-24T09:23:11+00:00

    Please be specific as to your computer model.  There are over a dozen different configurations and models of the Pavilion g6 notebook.  I need specifics to see if there is a possible solution to your situation.

    Are you sure there is no option to disable bluetooth and WiFi adapter in your BIOS? Is the adapter removable? If so, remove it.  You can put it back once installation is done.  Just guessing here since I do not have your exact system specs.  If not, try setting your wireless to Airplane Mode and try again.

    And, are you using any Norton software or have you had installed at any time any Norton software on your system? That software also can generate this above error you are reporting, and has done so for a number of people running Norton on HP systems.  If so, disable and/or uninstall it until you are finished installing Windows 8.1.  Then you can reinstall the latest version for Windows 8.1, if you are so inclined.

    It's a HP Pavilion g6-2327sz.

    No, wifi can't be disabled in BIOS. The only options are:

    • Administrator Password
    • Power-On Password
    • Language
    • Virtualization Technology
    • Card Reader Power Saving
    • Fan Always On
    • Action Keys Mode
    • USB3.0 Configuration in Pre-OS
    • Boot Options

    I don't dare opening the device as the warranty certificate says this will expire warranty. Disabling Aeroplane Mode didn't help either. And no, there is no Norton software installed on this PC.

    Doesn't Windows generate a log file (or the like) during upgrade?

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  2. Anonymous
    2013-11-24T07:23:13+00:00

    this is without a doubt the crapiest method of update I have ever seen in my 50yrs as an IT Tech. the store method is totally worthless, no messages or progress or log or even any way to tell why it fails, and have to redownload every time to see if works, what a joke. I will never update to win 8.1. Even the support staff can't make it work. three try's by them and all it did was destroy my system, I had to on my own restore system and reinstall every pgm I have ever installed. Even MS office was broken. I have had it with MS they lost it with this tiles **** no one want this **** interface it is useless I thought it was "windows" not this only 1 on screen at a time It is worse than DOS.

    Didn't seem too bad to me.  Upgrade from the store was convenient and went pretty smoothly for me.  But, then, I tested Windows 8.1 Preview pretty thoroughly and submitted information that made my later upgrade process pretty effortless.

    Sorry that your system was destroyed.  I don't see how that happened from upgrading, however.  50 years in IT and you didn't backup your data and make a system image before (attempting) proceeding with the upgrade? A system image would have saved you all that reinstalling of apps and the OS.

    I am not sure where the "1 on screen" thing is coming from, either.  I often have multiple Modern UI programs up running at once (Windows 8.1 is a definite improvement on snapping apps with more precise control, though), and I switch back and forth between those and Desktop, or even have Modern UI apps running side-by-side on one screen and several Desktop apps on the other.  It definitely is not worse than DOS.  Windows 8 is definitely a step into the future, though.

    And, there are logs.  One is named CBS.log.  There are others.  But, you need to read their contents immediately after the installation failure and rollback.  These logs often tell where you were in the installation when the failure occurred.

    Nonetheless, I can understand frustration when things do not go as planned.  That said, have you tried to upgrade using an ISO? Are you using Norton products? Nvidia hardware?

    What are your detailed system specs? Perhaps we can find a solution that will work.  Since you did a complete reinstall, and if you haven't reinstalled any Norton apps, it is likely that Windows 8,1 will install just fine now (unless you have Ralink WiFi or bluetooth adapters).

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  3. Anonymous
    2013-11-24T06:30:43+00:00

    Please be specific as to your computer model.  There are over a dozen different configurations and models of the Pavilion g6 notebook.  I need specifics to see if there is a possible solution to your situation.

    Are you sure there is no option to disable bluetooth and WiFi adapter in your BIOS? Is the adapter removable? If so, remove it.  You can put it back once installation is done.  Just guessing here since I do not have your exact system specs.  If not, try setting your wireless to Airplane Mode and try again.

    And, are you using any Norton software or have you had installed at any time any Norton software on your system? That software also can generate this above error you are reporting, and has done so for a number of people running Norton on HP systems.  If so, disable and/or uninstall it until you are finished installing Windows 8.1.  Then you can reinstall the latest version for Windows 8.1, if you are so inclined.

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  4. Anonymous
    2013-11-23T20:34:57+00:00

    Hi and thanks for replying!

    I've tried your workarounds, updated all drivers, and installed the optional update, but I'm still not able to upgrade. This time, I got a blue screen with a :( (last time the screen remained black) and a new error code:

    0xC1900101 - 0x30018

    It's very frustrating...

    Connect an Ethernet cable and turn off your wireless device in the BIOS.  Do the upgrade, install the latest driver and then turn the wireless back on in the BIOS.  At least this is what it looks like.  Just guessing on the hardware because you provided no detailed specs concerning your system.

    Unfortunately my BIOS (latest version) doesn't have an option to turn off wifi. I tried to uninstall the wifi driver prior to upgrade, but it seems that the wifi driver gets reinstalled during upgrade (setup).

    Update is still not possible (0xC1900101 - 0x30018)...

    I've already posted my system information - here it is again:

    System  

      Manufacturer Hewlett-Packard

      Model HP Pavilion g6 Notebook PC

      Total amount of system memory 4.00 GB RAM

      System type 64-bit operating system

      Number of processor cores 2

    Storage  

      Total size of hard disk(s) 465 GB

      Disk partition (C:) 382 GB Free (447 GB Total)

      Disk partition (D:) 2 GB Free (18 GB Total)

      Media drive (E:) CD/DVD

    Graphics  

      Display adapter type Intel(R) HD Graphics 4000

      Total available graphics memory 1664 MB

            Dedicated graphics memory 32 MB

            Dedicated system memory 0 MB

            Shared system memory 1632 MB

      Display adapter driver version 9.17.10.2857

      Primary monitor resolution 1366x768

      DirectX version DirectX 11 or better

    Network  

      Network Adapter Realtek PCIe FE Family Controller

      Network Adapter Ralink RT3290 802.11bgn Wi-Fi Adapter

      Network Adapter Microsoft Wi-Fi Direct Virtual Adapter

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