Same issue App shows folders no photos. I scrolled through all threads and tired all the suggestions about kind and regedit and reindex. Nothing worked UNTIL I renamed the folder containing the pictures. Viola!! The photo app displayed and opened the photos. All I did to rename was add an "x" to the folder name. A few weeks ago I did post this issue on the Libra community. The only reply I got was a snarky one from someone who seemed offended that I posed a question about compatibility of the app and Libre. Hope this helps. I saw one other person in the thread fixed theirs the same way. It's easy enough to try.
Windows 8.1 Photos app does not show any photos, only videos
The Photos app in Windows 8.1 does not display any of my photos. The subfolders of my Pictures Library are shown but only the thumbnails for videos are shown. The photos not seem to exist at all. The pictures show fine in Explorer and Picasa.
Adding new photos to the library presents the same result, folders and videos show but not photos.
I have already tried all of the solutions given in this community with no success:
- I already tried running the Modern App trouble shooter and it did not find any problems.
- Indexing is enabled for my Pictures folder and the permissions for System are full access.
- The app is up-to-date
Please help!
Windows for home | Previous Windows versions | Music, photos, and video
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
For those users who see the Kind property marked as "document" instead of "picture", this is what is causing your pictures to not show up in the Photos app. To further investigate this, please answer the following:
- When did this start happening for you?
- Did this start happening after installing a certain app? What photo/document software have you installed on the computer? During installation, apps can change registry values.
- Did this start happening after upgrading to 8.1? After a fresh install of Windows? Did it occur after installing updates from Windows Update? The most likely case is that an app got installed that changes the Kind for these types of files.
To fix this, you could try uninstalling the app that was installed just before this behavior started. You could also try changing the Kind property for each filetype you own. To do that, perform the following:
- Launch the Registry Editor by launching search (Windows key + S) and typing in "regedit", and clicking the first result "regedit.exe".
- In the left navigation pane, navigate to the folder HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\KindMap
- Find the filetype(s) your images are of in the right pane listing all known filetypes.
- Right-click on the filetype and click Modify.
- In the Value data field, change the word "document" to "picture" (do not include quotation marks), then click OK. Repeat this process for any additional filetypes that aren't showing up.
- Close Registry Editor.
- Launch the Photos app and check to see if your photos are now appearing.
You may need to restore default libraries and rebuild the system index if you are still not seeing a change after performing the above steps. To restore default libraries:
- Launch File Explorer (Winkey+E).
- Click the View tab at the top of the window.
- Click the Navigation pane button and make sure the "Show libraries" option is selected.
- Below, in the Navigation pane, expand the Libraries tab.
- Right-click on the Pictures library and click Properties.
- Click the Restore Defaults button.
- Click Apply, then OK.
To rebuild the index:
- Launch search (Windows key + S) and type "Indexing Options", and choosing the first result.
- In the Indexing Options window, click the Advanced button.
- Click the Rebuild option.
- Let the computer run for a while without touching it while the index is rebuilt (interacting with your computer during this greatly slows it down).
- Launch the Photos app and check to see if your photos are now appearing.
Please let us know the answers to the earlier questions I asked so we can prevent other users
from hitting this problem, and let us know if the steps listed fix your problem!
-Adam
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Anonymous
2014-02-18T11:11:00+00:00 Hi,
Do you get any error message/code related to the issue?
This issue may be caused due to incorrect Photo app settings.
Here are a few methods which you can follow to resolve the issue:
Method 1:
Here are a few steps which you can follow:
a. Open the folder with the pictures and click on the View tab.
b. Click on Options button to the far right.
c. Click on Change folder and search options, this opens up an options menu.
d. Navigate to the view tab and uncheck the box that says Always show icons, never thumbnails
e. Check the box that says Display file icon on thumbnails.
f. Click apply and OK.
Method 2:
Follow these steps:
a. Open the Photos App.
b. Then Press Windows key + C to open the Charms bar.
c. Click Settings present at the Right pane to edit settings.
d. Ensure Picture Library is selected.
Method 3:
Follow the steps given in the Microsoft KB article:
Troubleshoot problems with an app
http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app
Also, refer to the link for more information:
Photos app for Windows: FAQ
http://windows.microsoft.com/en-US/windows-8/photos-app-faq
Hope this resolves the issue. If the issue persists, you can write to us and we will be glad to assist you further.
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Anonymous
2014-02-20T19:49:11+00:00 Hi Mahesh,
I also have the same problem, but none of your suggestions seem to work for me either.
Here are the troubleshooting steps I've taken:
- Deleted and recreated my Pictures library
- Verified that viewing thumbnails is enabled (not just icons)
- Turned off indexing, turned it back on, and waited for the index to be rebuilt
- Verified that the Pictures directory in my user folder has indexing enabled
- Ran the App troubleshooting tool
- Read through the Troubleshoot Problems with an app and Photos app for Windows FAQ
None of them seem to help. When I open the Photos app, I can see my directories and I can see any videos that are in the folders, but pictures (mostly JPG) do not seem to be in the folder (within the app). If I use Explorer, I can see the pictures in the appropriate folders and if I double click a picture it opens up in the Photo app with no troubles.
Any further help would be appreciated.
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Anonymous
2014-02-21T08:50:18+00:00 Hi Frail,
You may check if the same issue occurs in a new Microsoft user account.
Refer:
Create a user account
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8
Thanks.