[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Perhaps the problem I have in mind is not that at the level of lines of code, but rather why is there a recurrent problem (as you admit) and why has this recurrent problem not been solved? It does sound to me as though the issue has not been grabbed by management as a continuing problem, but left to the software specialists to correct as and when it rears it's ugly head again.

I suggest that raising a new thread merely leads to a complacent feeling that this is an entirely separate problem which, to the user, it is not.

Perhaps MS ought to set up an independent compliance monitoring authority in conjunction with h/w manufacturers who share the costs, so that we may all have confidence in a little sticker on the side of machines agreed to be compliant. Clearly if that were so, as it stands Asus would not be able to argue that the Taichi machine was Windows compliant. And then I wouldn't have bought one.

I have a little sticker on the back of my machine which says, baldly, "Windows 8" and that's all. Now I know that it ACTUALLY means "Windows 8.0 only and your guess is as good as anybody else's what happens next".

I notice that MS have attempted to shut this column down and insist on leaving it as "solved".

In this you are mistaken - the original 8.1 problem, which related to an issue with the  original 8.1 Oct. 2013 update was solved. Hence the "Solved" in the title.

However, the Update 1 of April 2014 is a separate issue, which unfortunately was continued in the Oct. 2013 thread.

We should have started a new thread for it, rather than appending to the older thread.

As I understand it the situation from Asus UK is that the Taichi 31 cx018h does work under Windows 8.1 now. They want my machine back to reinstall under an RMA

This seems reasonable but I haven't yet heard of anybody who has done this and is happy, although there hasn't been much time.

It all seems a bit dodgy and very sudden, but maybe at last they pulled out the stops. I shall be a deeply unhappy bunny if they return a Windows 8  machine to me without any possibilty of upgrade.

Like our friend above in Brussels, I tend to be on the move most of the time and arranging to be somewhere for collection and delivery is a bore, especially as Asus appear not to understand Europe and are completely lost when you suggest that they might translate their EU sites into the recognised EU languages.

As to Microsoft, they come out of this in a mess - so far. KB2919355 is still labelled as a strongly tipped source of the greater part of the problem. I notice that MS have attempted to shut this column down and insist on leaving it as "solved". However, Amazon's attitude to this sort of problem is also redolent of fish. This is the second time I have caught them offering for sale high priced equipment which they Know is not compatible with the current OS. And say nothing. Too big to bother, perhaps Even Carrefour whipped the product off their site as soon as the discovered there were problems. As did Computek and it's been in and out of the PCWorld catalogue like a fiddler's elbow. It would also be really so awfully nice if any of the manufacturers involved could show that they read the letters here form end to end.

I have found out how to get my Product Code to do a clean install myself using pretty simple s/w, so I think I could do a clean install now, with a version of Windows 8.1. It may come to that if I can't be in the same place for long enough to collect and deliver on an RMA, although I do believe that Asus do deserve the right to collect evidence of my machine if there has been a fiddle.

Personally I'm not sure getting stroppy helps. A straightforward explanation of problems found to the reseller should be enough, with a copy to Asus.