This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

In view update history error 80246007 shows up. Any ideas how to fix this? 0x80246007 WU_E_DM_NOTDOWNLOADED The update has not been downloaded. So you could try clearing SoftwareDistribution Or do some diagnosis and find out what is wrong before using hammers.

I am having pretty much the same results and error codes, but I am NOT seeing the power button and search icon. This is getting pretty frustrating, especially with Microsoft apparently not having a clue about why this is happening on some computers but not others (my old Dell worked fine, but newer one did not).

Just got this from the mod What is the date of your backup? That is important because the Update package has been modified at least once since it's original release on April 8. If your backup is Apr 8 or before, you do have a greater chance of success. If you choose to restore to your backup, I would suggest you try this before attempting the update. From an Administrator Command Prompt window run these DISM commands DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth Reboot If one of the commands fails, that would demonstrate a problem existed before the Update. If the commands show success, your machine should be ready to apply the update. I would recommend the manual method of obtaining the package from the Download Center and installing it that way. All supported x86-based versions of Windows 8.1 Download the update package now. All supported x64-based versions of Windows 8.1 Download the update package now. Looking at the dates you must be the unluckiest person in the world

My error codes in trying latest Windows updates since 15th May 2014: 80070002 (7 times) 80246013 (1 time) 80070001 (2 times) 80246007 (1 time) That pretty much matches the codes that I see, with 80246007 showing the most. In the update history, it actually shows that 355 was installed successfully in some instances, in one case it showed a fail and a success just two lines apart. And even thought he latest try shows it was installed successfully, something obviously was not as it keeps pestering me to install the latest updates. It then goes through the same routine as others have described, eventually reaching the "undoing changes" part.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-23T17:08:22+00:00

In view update history error 80246007 shows up. Any ideas how to fix this?

0x80246007 WU_E_DM_NOTDOWNLOADED The update has not been downloaded.

So you could try clearing SoftwareDistribution

Or do some diagnosis and find out what is wrong before using hammers.
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Anonymous

2014-05-23T09:25:27+00:00

I am having pretty much the same results and error codes, but I am NOT seeing the power button and search icon. This is getting pretty frustrating, especially with Microsoft apparently not having a clue about why this is happening on some computers but not others (my old Dell worked fine, but newer one did not).
Was this answer helpful?

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Anonymous

2014-05-23T09:15:56+00:00
Just got this from the mod

What is the date of your backup?

That is important because the Update package has been modified at least once since it's original release on April 8.

If your backup is Apr 8 or before, you do have a greater chance of success.

If you choose to restore to your backup, I would suggest you try this before attempting the update.

From an Administrator Command Prompt window run these DISM commands
- DISM.exe /Online /Cleanup-image /Scanhealth
- DISM.exe /Online /Cleanup-image /Restorehealth
Reboot

If one of the commands fails, that would demonstrate a problem existed before the Update.

If the commands show success, your machine should be ready to apply the update.

I would recommend the manual method of obtaining the package from the Download Center and installing it that way.

All supported x86-based versions of Windows 8.1 Download the update package now.

All supported x64-based versions of Windows 8.1 Download the update package now.

Looking at the dates you must be the unluckiest person in the world
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Anonymous

2014-05-23T09:13:43+00:00

My error codes in trying latest Windows updates since 15th May 2014:

80070002 (7 times)

80246013 (1 time)

80070001 (2 times)

80246007 (1 time)

That pretty much matches the codes that I see, with 80246007 showing the most.

In the update history, it actually shows that 355 was installed successfully in some instances, in one case it showed a fail and a success just two lines apart.

And even thought he latest try shows it was installed successfully, something obviously was not as it keeps pestering me to install the latest updates. It then goes through the same routine as others have described, eventually reaching the "undoing changes" part.
Was this answer helpful?

0 comments No comments