This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Code 80240055 http://errorco.de/win32/wuerror-h/wu_e_au_call_cancelled/0x80240055/ (Google search for 0x80240055 ) Looks like this patch was superseded by another one. No surprise. It looks old MS15-097: Description of the security update for the graphics component in Windows: September 8, 2015 https://support.microsoft.com/en-us/kb/3086255 So, without the aid of the often missed DLL Help Database which one could it be? What version of secdrv.sys do you have?

Security Update for Windows 8.1 for x64-based Systems (KB3086255) Installation date: ‎3/‎17/‎2016 6:20 AM Installation status: Failed Error details: Code 80240055 Update type: Important A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system. More information: http://support.microsoft.com/kb/3086255 Help and Support: http://support.microsoft.com

kb3140743.... this is the error code That is an update. However, you may find an error code associated with it.

kb3140743.... this is the error code i keep geting when trying to install windows updates. also on start up i get a notebook error (access is denied). please help, thankyou

Your cmd search located a number of files, each in a folder relating to individual diagnostics. I'm not sure how to interpret anything in the files in these folders though, and can't seem to be able to add files to this board..? You could upload them to your OneDrive Public folder and then post a link. I ran a Windows Update troubleshooting tool, which returned the error 0x80070490. Supposedly there is corruption in the WinSxS cache. You could try using DISM to see what it detects. PowerShell has a nice front end to it called Repair-WindowsImage. OK. So you did that. Then look at the CBS.log (at the time of the error) for its clues. Regarding the BITS troubleshooter, I'm not sure what BITS stands for but I can't find anything that relates to it in the list (running a search in that window returns no results). I'm seeing it on W10 Pro. I guess it will be new or something that the Home version might not get. Alternatively, you could try to find out if there is a related FixIT... I found a reference http://answers.microsoft.com/en-us/windows/wiki/windows8_1-update/windows-update-troubleshooting-guide-windows-81/0d7bc07d-0b14-4d53-b20b-8c92d502ef8c (BING search for FIXIT BITS site:microsoft.com ) Fortunately it is even about your OS. ; ) Good luck Robert

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2016-03-18T19:00:35+00:00

             Code 80240055

http://errorco.de/win32/wuerror-h/wu_e_au_call_cancelled/0x80240055/

(Google search for

    0x80240055

)

Looks like this patch was superseded by another one. No surprise. It looks old

MS15-097: Description of the security update for the graphics component in Windows: September 8, 2015

https://support.microsoft.com/en-us/kb/3086255

So, without the aid of the often missed DLL Help Database which one could it be?

What version of secdrv.sys do you have?
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Anonymous

2016-03-18T18:06:05+00:00

Security Update for Windows 8.1 for x64-based Systems (KB3086255)

Installation date: ‎3/‎17/‎2016 6:20 AM

Installation status: Failed

Error details: Code 80240055

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:

http://support.microsoft.com/kb/3086255

Help and Support:

http://support.microsoft.com
Was this answer helpful?

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Anonymous

2016-03-04T17:07:28+00:00

kb3140743.... this is the error code

That is an update. However, you may find an error code associated with it.
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Anonymous

2016-03-04T15:07:47+00:00

kb3140743.... this is the error code i keep geting when trying to install windows updates. also on start up i get a notebook error (access is denied). please help, thankyou
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Anonymous

2016-02-05T04:41:58+00:00

Your cmd search located a number of files, each in a folder relating to individual diagnostics. I'm not sure how to interpret anything in the files in these folders though, and can't seem to be able to add files to this board..?

You could upload them to your OneDrive Public folder and then post a link.

I ran a Windows Update troubleshooting tool, which returned the error 0x80070490.

Supposedly there is corruption in the WinSxS cache. You could try using DISM to see what it detects. PowerShell has a nice front end to it called Repair-WindowsImage.

OK. So you did that. Then look at the CBS.log (at the time of the error) for its clues.

Regarding the BITS troubleshooter, I'm not sure what BITS stands for but I can't find anything that relates to it in the list (running a search in that window returns no results).

I'm seeing it on W10 Pro. I guess it will be new or something that the Home version might not get.

Alternatively, you could try to find out if there is a related FixIT...  I found a reference

http://answers.microsoft.com/en-us/windows/wiki/windows8_1-update/windows-update-troubleshooting-guide-windows-81/0d7bc07d-0b14-4d53-b20b-8c92d502ef8c

(BING search for

    FIXIT BITS site:microsoft.com

)

Fortunately it is even about your OS.   ; )

Good luck

Robert
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